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Open nowFirst seen 30 hours ago

Onsite Support Engineer

Numata8 open roles

Where
London, United Kingdom
Work mode
On site
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Your applicationOpen nowOnsite Support EngineerNumata · London, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Numata's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 30 hours ago

The posting

A Level One Engineer in a Service Desk role is typically an entry-level position in IT support. This role involves providing basic technical support to end-users, resolving common issues, and escalating more complex problems to higher-level support.

Experience Level:

  • Entry-Level: Generally, 1-2 years of experience in IT support or a related field.
  • Internship or Prior Experience: Some positions may require prior experience through internships, part-time jobs, or relevant coursework.

Required Skills and Certifications:

  • Technical Skills:Basic understanding of computer hardware, software, and networking concepts. Familiarity with operating systems (Windows, macOS, Linux). Knowledge of common software applications (Microsoft Office, email clients, etc.). Basic troubleshooting skills for common issues (password resets, printer issues, connectivity problems).
  • Preferred Certifications:CompTIA A+: A foundational certification that covers essential IT skills, including troubleshooting, networking, and security. ITIL Foundation: An understanding of IT service management best practices, focusing on delivering quality IT services. Microsoft Certified: Fundamentals: Certifications like Microsoft 365 Fundamentals or Azure Fundamentals can be beneficial.
  • Soft Skills:Strong communication skills for effectively interacting with end-users. Problem-solving abilities and a customer-focused approach. Ability to work under pressure and manage multiple tasks simultaneously.

Typical Responsibilities:

  • Providing first-level support to users via phone, email, or chat.
  • Logging and categorizing support requests in a ticketing system.
  • Resolving or escalating issues according to defined procedures.
  • Assisting with user account management (password resets, access requests).
  • Documenting solutions and maintaining knowledge bases.
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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Numata's form

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    An application in CV Rocket: every answer filled in on the employer's form.

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