Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 9 days ago

IT Systems Support Lead

Nuss Truck & Equipment21 open roles

Where
Rochester, MN, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Systems Support LeadNuss Truck & Equipment · Rochester, MN, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nuss Truck & Equipment's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. Nuss Truck & Equipment postings stay open a median of 21 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 9 days ago

Nuss Truck & Equipment median: 21 days open

The posting

Position Summary Nuss Truck & Equipment is seeking an experienced, service-oriented IT Systems Support Lead to serve as the primary owner of the IT service desk and end-user support operations. This role acts as the first point of contact for technology support requests and is responsible for managing ticket intake, triage, prioritization, and coordination across the IT team. The IT Systems Support Lead ensures employees receive timely and effective technology support while maintaining the processes, documentation, and tools that drive service delivery. The ideal candidate is a highly organized technical professional who enjoys solving problems, helping users succeed, and taking ownership of support operations. This position offers opportunities to expand technical skills through endpoint management, technology projects, operational initiatives, and collaboration with senior IT staff while supporting the organization's continued technology growth. The responsibilities outlined below are intended to describe the general nature and level of work performed by this position and are not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Additional duties may be assigned based on business needs and organizational priorities.

ESSENTIAL RESPONSIBILITIES Service Desk Ownership & Support Operations

Serve as the primary owner of the IT service desk and support queue. Serve as the primary point of contact for incoming IT support requests and coordinate appropriate resolution or escalation. Monitor, triage, prioritize, and assign support requests. Ensure tickets are accurately documented and updated throughout the resolution process. Coordinate support activities with other IT team members to ensure timely issue resolution. Act as the primary escalation point for complex end-user technology issues. Monitor support performance, service levels, and ticket backlogs to identify improvement opportunities. Develop, maintain, and improve support procedures, workflows, knowledge base articles, and technical documentation. Identify recurring issues and recommend process or technology improvements. Maintain a consistent, high-quality support experience across all company locations.

End User Support

Provide advanced technical support for desktops, laptops, mobile devices, printers, and peripheral equipment. Troubleshoot hardware, software, operating system, connectivity, and application issues. Support Microsoft 365 applications, document management systems, business applications, and related productivity tools. Provide remote and onsite support as needed. Deliver professional, courteous, and effective support to employees at all levels of the organization.

User Administration & Endpoint Management

Perform employee onboarding and offboarding activities. Create, modify, and disable user accounts in accordance with established procedures. Assist with Microsoft 365 licensing and routine user administration tasks. Configure and deploy desktop, laptop, and mobile devices. Administer endpoint management and mobile device management (MDM) platforms. Maintain hardware inventory and asset records. Assist with coordinating device replacements, upgrades, and equipment lifecycle activities. Assist with software deployment and application installation processes. Support document management systems and related business applications.

Systems Support & Technology Operations

Support routine Microsoft 365 operational activities and end-user administration tasks. Participate in software upgrades, technology rollouts, and equipment deployments. Assist with endpoint security and device compliance initiatives. Serve as a backup resource for routine systems administration activities when needed. Collaborate with senior technical staff on infrastructure, security, and operational initiatives. Assist with maintaining technical standards, procedures, and documentation.

Projects & Continuous Improvement

Participate in technology improvement and implementation projects. Assist with testing and deployment of new technologies and services. Identify opportunities for automation and efficiency improvements. Support technology adoption and user training efforts. Stay current with emerging technologies and best practices.

QUALIFICATIONS Required

Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience. 3+ years of progressive IT support experience in a business environment. Strong troubleshooting skills across Windows operating systems and business applications. Experience supporting Microsoft 365 environments. Experience supporting desktop, laptop, and mobile technologies. Strong customer service, communication, and interpersonal skills. Excellent organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Valid driver's license, clean driving record, and ability to travel independently between company locations as needed.

Preferred

ITIL Foundation certification or equivalent experience with IT service management best practices. Experience with Endpoint Central, Intune, or similar endpoint management platforms. Experience supporting and administering corporate mobile devices and MDM solutions. Experience with ServiceDesk Plus or other IT service management platforms. Experience deploying, managing, and troubleshooting Windows endpoints in a business environment. Experience with technology asset management and hardware lifecycle processes. Experience supporting users in a multi-location business environment. Demonstrated ability to build positive relationships with users and deliver exceptional customer service. Microsoft or other industry certifications. Experience supporting document management systems and business applications.

TECHNICAL EXPERIENCE Experience with one or more of the following technologies is preferred:

Microsoft 365 Microsoft Windows Endpoint Central Mobile Device Management (MDM) Windows Desktop Administration IT Service Management Platforms Endpoint Security Solutions Hardware Asset Management Document Management Systems

KEY COMPETENCIES

Service Orientation Technical Troubleshooting and Problem Solving Effective Communication Organization and Time Management Documentation and Process Improvement Teamwork and Collaboration Initiative and Ownership Adaptability

WHAT SUCCESS LOOKS LIKE Success in this role will be demonstrated through:

Effective ownership and management of the IT service desk. Effective coordination of ticket triage, escalation, and workload management across the IT team. Consistent and timely resolution of support requests. Positive relationships with employees and business stakeholders. Accurate and efficient onboarding and offboarding processes. Well-maintained endpoint and mobile device environments. High-quality documentation and knowledge management. Continuous improvement of support processes and service delivery. Ongoing professional development and growth within the IT organization.

PHYSICAL REQUIREMENTS & TRAVEL

Ability to lift, carry, and move technology equipment weighing up to 50 pounds. Ability to install, relocate, and support computers, monitors, printers, networking equipment, and other technology devices. Ability to work under desks, in equipment rooms, and in other areas requiring bending, reaching, kneeling, or standing for extended periods. Ability to travel regularly to company locations to provide onsite support, perform technology deployments, conduct training, and participate in technology projects. Ability to work effectively in office, shop, warehouse, and dealership environments. Valid driver's license and ability to travel independently between company locations as needed.

WORK ENVIRONMENT

This position is primarily based in the Corporate Office in Rochester, Minnesota. Regular onsite presence is required to support employees and business operations. Periodic travel to company locations is expected. The role offers flexibility to work remotely when business needs and job responsibilities allow, while maintaining a primarily onsite presence. Standard working hours are generally Monday through Friday during normal business hours; however, occasional early morning, evening, or weekend work may be required to support technology deployments, maintenance activities, projects, or business operations.

WHY JOIN THE IS/IT TEAM AT NUSS TRUCK & EQUIPMENT? Technology plays a critical role in supporting our employees, customers, and operations. The IT Systems Support Lead serves as a key member of the IT team, helping shape the employee technology experience while supporting more than 325 employees across multiple locations throughout the Midwest. This position offers the opportunity to make a meaningful impact while working alongside experienced IT professionals in a collaborative environment focused on operational excellence and continuous improvement. The role is ideal for an experienced IT professional who enjoys balancing technical problem solving, customer service, and operational ownership while participating in technology initiatives and developing professionally within a growing organization.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Nuss Truck & Equipment's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Nuss Truck & Equipment's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Nuss Truck & Equipment's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.