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Open nowPosted 4 hours ago

Bilingual (EN/FR) Customer Experience Specialist, Loyalty - 26$/hour

Nuvei

Where
Montreal, QC, Canada
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Your applicationOpen nowBilingual (EN/FR) Customer Experience Specialist, Loyalty - 26$/hourNuvei · Montreal, QC, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nuvei's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 4 hours ago

The posting

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for a Bilingual Customer Experience Specialist to join our fast-growing team!

Key Responsibilities:

  • Provide friendly and attentive service to our merchants through various channels.
  • Offer 2nd level escalation support and subject matter expertise to the agents on 1st level support.
  • Investigate issues thoroughly to find quick solutions and provide long-term, customized fixes.
  • Work with different teams across the organization to resolve merchant concerns promptly.
  • Proactively engage with merchants to identify, address, and resolve underlying issues impacting their experience.
  • Contact merchants with unresolved issues to offer helpful solutions and improve satisfaction.
  • Keep detailed records of merchant interactions to improve efficiency and speed up resolution time.

Requirements:

  • Fluent in English and French, both oral and written, is a must
  • Prior experience in customer service, retention, or sales.
  • Strong in communication, organizational, prioritization, and time management skills.
  • Strong resolve and a ‘solution-based approach’ mentality
  • Comfortable and versatile when working in a lively environment with various tasks.
  • Reliable and committed to providing excellent service that will build the Nuvei name.

_______________________________

Le monde du traitement des paiements évolue rapidement et les entreprises recherchent des partenaires loyaux et stratégiques pour les aider à se développer.

NOUS SOMMES NUVEI. Nuvei est la société fintech canadienne qui accélère les affaires de ses clients dans le monde entier. La technologie modulaire, flexible et évolutive de Nuvei permet aux entreprises de premier plan d'accepter les paiements de nouvelle génération, d'offrir toutes les options de paiement et de bénéficier de services d'émission de cartes, de services bancaires et de gestion des risques et des fraudes. En connectant les entreprises à leurs clients dans plus de 200 marchés, avec l'acquisition locale dans plus de 45 marchés, 150 devises et plus de 600 méthodes de paiement alternatives, Nuvei fournit la technologie et les informations nécessaires aux clients et aux partenaires pour réussir localement et globalement avec une seule intégration.

Chez Nuvei, nous vivons nos valeurs fondamentales et nous nous épanouissons dans la résolution de problèmes complexes. Nous nous consacrons à l'amélioration continue de nos produits et à la fourniture d'un service à la clientèle sans relâche. Nous sommes toujours à la recherche de talents exceptionnels pour nous rejoindre dans cette aventure!

Responsabilités principals:

  • Offrir un service convivial et attentif à nos commerçants par le biais de divers canaux.
  • Fournir un soutien de deuxième niveau et une expertise technique aux agents du soutien de premier niveau.
  • Analyser les problèmes en profondeur afin de trouver des solutions rapides et de proposer des solutions personnalisées à long terme.
  • Collaborer avec différentes équipes au sein de l’organisation afin de répondre rapidement aux préoccupations des commerçants.
  • Communiquer de manière proactive avec les commerçants afin d’identifier, de traiter et de résoudre les problèmes sous-jacents qui nuisent à leur expérience.
  • Communiquer avec les commerçants dont les problèmes n’ont pas été résolus afin de leur proposer des solutions utiles et d’améliorer leur satisfaction.
  • Tenir des dossiers détaillés des interactions avec les commerçants afin d’améliorer l’efficacité et d’accélérer les délais de résolution.

Qualifications requises:

  • La maîtrise de l’anglais et du français, tant à l’oral qu’à l’écrit, est indispensable.
  • Expérience préalable en service à la clientèle, en fidélisation ou en ventes.
  • Solides compétences en communication, en organisation, en hiérarchisation des priorités et en gestion du temps.
  • Grande détermination et mentalité axée sur la recherche de solutions.
  • Aisance et polyvalence pour travailler dans un environnement dynamique comportant des tâches variées.
  • Fiabilité et engagement à offrir un excellent service qui contribuera à renforcer la réputation de Nuvei.

Benefits

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

  • Group Insurance Benefits
  • Flexible working model
  • Employee Assistance Program

Working Language English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.

Nuvei est un employeur qui souscrit au principe de l’égalité des chances et qui valorise la collaboration et l’innovation. L’entreprise s’engage à créer un milieu de travail diversifié et inclusif. L’équipe de Nuvei regroupe une grande richesse de talents, de compétences et d’ambition. Nous croyons que les employés sont plus épanouis lorsqu’ils sont encouragés à être pleinement eux-mêmes, de manière authentique. Alors, venez comme vous êtes. Nous avons hâte de vous rencontrer.

  • Régime d’assurance collective
  • Mode de travail flexible
  • Programme d’aide aux employés

Langue de travail L’anglais, à l’oral comme à l’écrit, est la langue utilisée la plupart du temps, puisque nos collègues, nos clients et nos fournisseurs stratégiques sont répartis géographiquement dans différentes régions.

Notre processus de recrutement peut faire appel à des outils automatisés, notamment à l’intelligence artificielle, afin de soutenir la gestion des candidatures et la présélection des candidats.

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