Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 97 days ago

Customer Success Manager

Nuvem29 open roles

Pay
$80,000 – $90,000 a year
Where
US Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success ManagerNuvem · US Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nuvem's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Nuvem postings stay open a median of 43 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 97 days ago

Nuvem median: 43 days open

The posting

Customer Success Manager (Full-Time Remote, Health Tech)

Who We Are:

NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations —with a suite of scalable solutions that integrate software, intelligence and expert support that can illuminate savings, expand access, and elevate patient care.

What We Are Looking For:

At NuvemRx, we know high standards must be maintained to deliver impact at scale, and we want to work with people that embody our core values:

  • Mission Always: Every choice is a chance to service our customer. Every choice is a chance to serve -and make healthcare better for all. We don’t just check boxes- we make choices that serve people and move the mission forward.
  • Be A Pioneer: Find the problem. Invent the Solution. We don’t wait for direction—we take initiative, stay resourceful, and create what’s needed - not just what’s expected. Pioneers chart new territory with vision, courage, and grit. We learn quickly and turn challenges into momentum.
  • Do the Right Thing the Right Way: We lead with care, respect, and compliance—and we don’t cut corners. We solve the right problems the right way, always balancing speed with thoughtfulness, and outcomes with ethics.
  • Stronger Together: Own Your Role. Play for the Team. We bring diverse voices together to solve hard problems with humility and shared ownership. We challenge each other with respect, hold each other accountable, and strive to be the best for the team—not just on the team.

Because we are a fast-growing company with a bold mission and a lot of work to do, every employee of NuvemRx must also have growth company DNA, which requires either success working in a fast-paced VC/PE-backed early-stage company with high expectations or the underlying qualities that create that success including: high-motor, comfort with ambiguity, resilience in all of its forms, and a growth mindset. Things change quickly and frequently at NuvemRx, so we need team members that are at the top of their game and can shift gears, alter direction, and keep going at pace. You must be a playbook writer and executor, able to make plans that both meet the current moment and contemplate the future and then implement them. No matter your job level, you will own your work from beginning to end, take feedback well, prioritize what matters, never rest on your laurels, stay positive and resilient, and make data-driven decisions.

We are looking for a smart, driven Customer Success Manager to serve as the primary owner of the customer relationship, ensuring customers understand, adopt, and realize measurable value from Nuvem’s solutions, while identifying opportunities to expand usage and services over time. In this role, you will:

Customer Outcomes & Value Delivery

  • Own a portfolio of customers and ensure delivery of measurable outcomes aligned to each client’s goals.
  • Deliver quarterly customer outcome scorecards that clearly articulate performance, insights, and value realized.
  • Develop and maintain Customer Success Plans that align customer objectives with Nuvem’s solutions and strategic direction.
  • Lead Quarterly Business Reviews (QBRs) focused on outcomes, insights, risks, and forward-looking opportunities.

Customer Health & Retention

  • Monitor customer health indicators, engagement trends, and sentiment to proactively identify risk.
  • Execute defined retention and save playbooks for at-risk accounts in partnership with Customer Success leadership.
  • Ensure customers are positioned for predictable, on-time renewals through early value articulation and proactive engagement.
  • Maintain consistent executive-level engagement with customers to reinforce partnership and confidence.

Growth, Upsell & Expansion

  • Identify and pursue upsell and expansion opportunities within existing accounts, aligned to customer needs and value realization.
  • Partner with Sales to support expansion execution and ensure continuity across renewals and growth motions.
  • Build and maintain a qualified pipeline of expansion opportunities within the assigned portfolio.
  • Clearly articulate the value of additional solutions, services, or capabilities to support customer growth.

Execution Discipline & Operating Rhythm

  • Maintain accurate and up-to-date customer records, success plans, health indicators, and opportunity tracking within Salesforce and Customer Success tools.
  • Follow defined engagement cadences and success frameworks based on customer tier and segmentation.
  • Support company initiatives such as Polaris and renewal programs through disciplined customer engagement and value storytelling.
  • Contribute feedback and insights to Customer Success leadership to improve frameworks, scorecards, and customer programs.

To be qualified for this role, you will have:

  • Growth company DNA as described above
  • Highly organized, proactive, and comfortable managing multiple priorities.
  • A track record of consistently delivering results against quarterly and annual goals.
  • Excellent written and verbal communication skills, with the ability to clearly understand and explain complex concepts in a simple and concise manner in executive-level discussions.
  • Proven ability to manage complex customer relationships and drive retention and growth.
  • Strong analytical and consultative skills with the ability to translate data into customer value narratives.
  • Bachelor’s degree or higher from a selective college or university, or similarly developmental and distinguished life experience.
  • The ability to successfully work on a remote-based team with a willingness to travel up to 15-20% of the time.

Additional Requirements / Preferred Qualifications

  • Experience with CRM tools such as Salesforce
  • Familiarity with healthcare, pharmacy, PBM, or 340B environments.
  • Experience working within tiered customer engagement or segmentation models.
  • Background in growth-oriented customer roles with upsell or expansion responsibility.

Benefits:

  • High Earning Potential: Competitive salary commensurate with experience.
  • Work/Life Balance:
  • Flexible work arrangements and a remote-first work environment (for select positions)
  • Recurring company gatherings throughout the year to promote connection and collaboration
  • Unlimited Paid Time Off
  • Additional Benefits and Perks:
  • Paid holidays
  • Paid family and medical leave, including paid parental leave
  • Fully covered medical, dental and vision benefits for employees
  • Company sponsored 401(k) with a match
  • Life and long-term disability coverage
  • Employee assistance program

If you take pride in delivering results, embrace challenges, and proactively seek improvement then NuvemRx is the place for you. You will be part of a smart, self-aware, humble team dedicated to elevating patient care.

Compensation

The expected base compensation for this role is $80,000 - $90,000 per year.

Actual compensation may vary based on factors such as skills, location, and internal equity.

NuvemRx complies with applicable pay transparency laws. The compensation range listed reflects the expected base salary at the time of posting, and actual compensation may vary.

NuvemRx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

NuvemRx is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or interview process, please contact us at [email protected].

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Nuvem's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Nuvem's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Nuvem's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.