Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 2 days ago

Contact Center Engineer Five9

Nuvolant4 open roles

Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowContact Center Engineer Five9Nuvolant

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nuvolant's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

The posting

Job description:

About Nuvolant

Nuvolant is a global IT services and solutions firm built to help organizations move faster without sacrificing scale. Founded by leaders with deep experience building high-growth technology companies and delivering complex enterprise infrastructure, we combine startup speed with enterprise execution. Our approach reflects a belief that the best outcomes come from pairing decisive action with future-proof architectures.

Role Overview

We are seeking a skilled Contact Center Engineer with 4–5 years of hands-on experience in designing, implementing, and supporting cloud-based contact center solutions, specifically Five9 VCC. The ideal candidate will have strong expertise in contact center architecture, cloud engineering, integrations, and production support. Experience working with large financial services clients and exposure to Google Dialogflow CX / Google Contact Center AI (CES) will be a strong advantage.

Key Responsibilities

1. Contact Center Solution Design

  • Design end-to-end Five9 VCC contact center solutions aligned with business and compliance requirements.
  • Create high-level and low-level design documents (HLD/LLD).
  • Architect IVR call flows, routing strategies, skills-based routing, and omnichannel configurations.
  • Design secure and scalable integrations with CRM systems, APIs, and backend platforms.
  • Ensure solutions meet high availability, disaster recovery, and resiliency standards.

2. Installation & Implementation

  • Lead deployment and configuration of Five9 VCC environments (Production, UAT, Dev).
  • Configure campaigns (inbound/outbound/blended), skills, agents, queues, and routing rules.
  • Implement IVR scripts, call flows, and dialer configurations.
  • Support telephony setup including SIP trunking and PSTN integrations.
  • Coordinate with network, security, and infrastructure teams during implementation.
  • Perform system validation testing and go-live support.

3. Configuration & Administration

  • Configure Five9 modules including ACD, IVR, WFM, Reporting, and Call Recording.
  • Manage User provisioning, Roles, and Access controls.
  • Implement Call routing logic, Call recording rules, and Compliance configurations.
  • Monitor system performance and optimize routing and capacity planning.
  • Troubleshoot call quality, connectivity, and configuration-related issues.

4. Cloud Engineering

  • Design and manage cloud-based contact center architecture.
  • Integrate Five9 with cloud-native services and REST APIs.
  • Implement secure authentication (OAuth, SSO, SAML) integrations.
  • Ensure compliance with financial industry security standards (PCI, SOC2, etc.).
  • Support cloud networking concepts including VPN, firewall rules, and load balancing.
  • Optimize system performance and scalability in cloud environments.

Preferred / Added Advantage Skills

Google Dialogflow CX / Google Contact Center AI (CES)

  • Design and deploy conversational IVR/chatbot solutions using Dialogflow CX.
  • Build intent-based conversational flows and integrate with Five9 IVR.
  • Implement NLU/NLP capabilities for voice and chat automation.
  • Integrate Dialogflow with backend APIs and enterprise systems.
  • Support bot analytics, training, and performance optimization.

Financial Services Domain Experience (Highly Preferred)

  • Experience working with large banking or financial services clients.
  • Familiarity with regulatory and compliance requirements (PCI-DSS, GDPR, etc.).
  • Exposure to secure authentication, fraud detection, and identity verification workflows.
  • Understanding of high-availability and mission-critical contact center environments.
  • Experience handling large agent populations and multi-geo deployments.

Required Technical Skills

  • Five9 VCC (ACD, IVR, Dialer, Reporting)
  • SIP, VoIP, Telephony concepts
  • REST APIs and system integrations
  • Cloud platforms (AWS / GCP / Azure – preferred)
  • CRM integrations (Salesforce or similar)
  • SQL basics and reporting knowledge
  • SSO / SAML / OAuth authentication

Soft Skills

  • Strong analytical and troubleshooting skills
  • Excellent stakeholder communication
  • Ability to work in cross-functional global teams
  • Documentation and design articulation capability
  • Proactive problem-solving mindset

Nice to Have

  • Certifications in Five9 / Cloud platforms
  • Google Cloud / Dialogflow certification
  • DevOps exposure (CI/CD, automation scripting)

Nuvolant is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and consider qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

Job Type: Contract

Experience:

  • Five9: 4 years (Required)
  • AWS/GCP/Azure: 4 years (Required)
  • Telephony: 3 years (Required)

Work Location: In person

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Nuvolant's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Nuvolant's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Nuvolant's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.