The posting
Auto & Property Claims Administrator
Oak Harbor Freight Lines is an established, successful regional trucking company covering Washington, Oregon, Idaho, Nevada, Utah, Arizona & California. As a premier carrier offering superior service, we are always interested in exceptional people with excellent skills who strive to always achieve their best. We are searching for an energetic and upbeat individual to join our team as an Auto & Property Claims Administrator.
The Auto & Property Claims Administrator provides administrative and operational support for the Auto & Property Claims function, with an emphasis on driver accident documentation, review board preparation, follow-up, and timely completion of required processes.
This position will help ensure accident-related information is complete, organized, and moving through the appropriate review process in a timely manner. The Administrator will coordinate with Terminal Managers, Operations, Safety, Human Resources, and other departments to obtain required documentation and follow up on outstanding items.
While prior insurance or claims experience is not required, this position will cross-train on basic claims responsibilities and serve as a backup to the Auto & Property Claims Specialist during PTO, absences, or periods of increased workload.
Essential Duties Receive and review driver accident and incident documentation to ensure required information is complete and accurate.
Follow up with Terminal Managers and other departments to obtain missing accident documentation. Organize and prepare accident information and supporting documentation for submission to the review board. Track accident cases to ensure review board determinations are completed and communicated in a timely manner. Coordinate and track disciplinary or corrective actions resulting from accident determinations and follow up to ensure completion. Maintain complete and accurate electronic accident and claim files, including supporting documentation, correspondence, determinations, and follow-up activity. Monitor open and aging accident files and outstanding action items to help keep cases moving through the appropriate process. Assist with routine Auto & Property claims under the direction of the Auto & Property Claims Specialist, including gathering supporting documentation and following up on outstanding information. • Crosstrain on Auto & Property Claims Specialist responsibilities to provide backup coverage during PTO, absences, or periods of increased workload. Assist with property-damage matters by obtaining and organizing supporting documentation such as photographs, estimates, invoices, repair information, and other records as needed Assist with special projects, process improvements, and other duties as assigned.
Skills, Experience and Educational Requirements
High School diploma/GED equivalent or higher required. Prior administrative, transportation, safety, insurance, or claims experience preferred, but not required. Strong organizational skills with the ability to track multiple open items and follow through to completion. Strong attention to detail and accuracy. Excellent follow-up and time-management skills. Strong written and verbal communication skills. Ability to professionally communicate with managers and employees across multiple departments. Comfortable requesting missing information and following up when documentation or actions have not been completed. Ability to handle confidential and sensitive information appropriately. Ability to prioritize responsibilities in a fast-paced environment. Strong PC skills, including Microsoft Office Ability to work independently with minimal supervision while also working collaboratively as part of a team. Basic English language proficiency (reading, writing, and verbal) is required.
Benefits
Medical, dental, vision – You choose which plan suits you and your family.
Single person pays up to 3% of gross income. Entire family pays up to 5% of gross income.
401K match of 100% on the first 5% contribution. Accrue 80 hours of PTO within the first 11 months. Holiday pay after your 90 days.
[email protected] Oak Harbor Freight Lines is an Equal Opportunity Employer
