The posting
Job Description
Change Manager
Ocado Logistics | Hatfield (Hybrid)
Permanent, Full-Time
Why Ocado?
Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate, and engaging in exciting new business partnerships around the world—changing the way the world shops, for good.
We are the beating heart of our UK business, operating at the intersection of world-class automation, proprietary robotics, and hyper-scale logistics. Our national network of cutting-edge fulfilment centres and strategic offices ensures we optimise the supply chain using proprietary technology to deliver an exceptional shopping experience. At the same time, we deliver bags of possibilities for our employees and a platform to build an extraordinary career where no two days are ever the same.
About the role:
As Ocado Logistics embarks on a journey of significant growth and evolution to support its retailers' expansion plans, we are seeking a strategic Change Manager to ensure that we maximise the benefits of organisational change and maintain operational excellence.
Reporting directly into the Head of Programme Management within our Logistics Programme Management team, you will play a vital role in our future growth and transformation. This is a highly collaborative, high-visibility role where you will work dynamically across our project delivery portfolio to assure a comprehensive understanding of what change is live, planned, in execution, and landed. Your core focus will be to establish a macro-level view of our transformation landscape—minimising the negative effects of transition, balancing change load across operational teams, maximising benefits, and ensuring long-term operational acceptance, adoption, and sustainability across our logistics network.
You will be:
- Establishing a Change Centre of Excellence: Managing and scaling a central change framework to build organisational maturity and change capability across a growing project portfolio.
- Executing Change Load & Capacity Management: Leading portfolio-level change load assessments and monitoring change saturation to balance transformation pace with business-as-usual (BAU) operational stability.
- Conducting Granular Impact Assessments: Leading robust change impact assessments across people, processes, technology, and governance structures to identify operational friction points and structural risks before deployment.
- Driving Detailed Stakeholder Analysis: Mapping and segmenting complex stakeholder groups to understand change readiness, address specific operational needs, and minimise organisational friction.
- Designing Comprehensive Communication Plans: Developing and executing multi-channel change communication architectures that translate strategic goals into clear, actionable, and aligned messaging for every tier of the business.
- Influencing & Navigating Senior Stakeholders: Constructively challenging portfolio leads, directors, and senior operational stakeholders on change approach, timing, and capacity, using data-driven insights to secure executive alignment.
- Ensuring Long-Term Adoption & Sustainability: Leading operational readiness assessments and defining clear success metrics to track, measure, and report change adoption and performance to project teams and executive management.
- Providing Change Coaching & Upskilling: Offering expert change coaching and training to employees, people managers, and senior leaders to empower them to lead through disruption effectively.
About you:
- Proven Senior-Level Influencing: A demonstrated track record of building trust, asserting influence, and aligning senior leaders and executive stakeholders behind complex transformation agendas.
- Executive Resistance & Conflict Management: Confident and poised when challenging senior operational and business leads on approach, project timelines, and business impact—using data and forward-thinking analysis to resolve friction and build win-win mitigation strategies.
- Expertise in Change Tools & Methodologies: Hands-on experience designing and executing core change deliverables, including granular change impact assessments, stakeholder analysis matrices, change load evaluations, and multi-tier communication plans.
- Portfolio & Matrix Leadership: Extensive track record managing and delivering structured change frameworks across complex matrix structures, multi-site operational environments, and varied project portfolios.
- Analytical & Data-Driven Capabilities: Comfortable using data, readiness indicators, and sentiment metrics to uncover risks, face challenges head-on, and question expert opinions to protect operational performance.
- Self-Motivated & Agile: Highly organised with exceptional time management to adapt to rapidly changing events, manage overlapping timelines, and keep project deliverables strictly on track.
- Curious & Continuous Learner: Committed to continuous improvement, looking for opportunities to optimise project processes, utilise quality assurance principles, and deliver greater strategic value.
Qualifications: APMG, Prosci, or an equivalent change management accreditation is highly desired.
What you can expect to receive in return
At Ocado, we believe in a workplace where everyone feels valued and supported, so you'll find a safe and collaborative atmosphere that is as fresh as our produce, as well as an award-winning recognition programme and benefits package that includes a healthy work-life balance and extensive healthcare coverage.
- Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life.
- Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
- Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
- Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
- Private Medical Cover: Rest easy with comprehensive private medical insurance.
- Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
- Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme.
- Shuttle Services: Convenient free shuttle buses connect you to work.
- Share Schemes: Join exciting share plans to participate in our success.
- Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants.
- Financial Protection: We offer Income Protection and Life Insurance for financial security.
Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, gender or gender reassignment, sexual orientation, marital status, civil partnership, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities.
