Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 1 hour ago

BDC Manager - Automotive Dealership

oceanautomotivegroup21 open roles

Where
Miami, FL
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowBDC Manager - Automotive Dealershipoceanautomotivegroup · Miami, FL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on oceanautomotivegroup's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: first seen 1 hour ago

The posting

BDC Manager – Automotive Dealership

Ocean Mazda West Kendall Location: Miami, FL – West Kendall Department: Business Development Center (BDC) Employment Type: Full-Time

About the Opportunity

Ocean Mazda West Kendall is seeking an experienced, energetic, and results-driven BDC Manager to lead our Business Development Center.

The BDC Manager is responsible for the day-to-day leadership and performance of the BDC team, with a strong focus on lead response, appointment generation, appointment show rates, customer follow-up, CRM accountability, and overall customer experience.

This position requires a hands-on leader who understands automotive dealership operations and knows how to turn phone and internet opportunities into showroom and service traffic.

The successful candidate will be expected to establish clear expectations, coach the team, monitor performance, identify missed opportunities, and hold BDC Representatives accountable for consistent follow-up and results.

Key Responsibilities

  • Manage the daily operations of the dealership's Business Development Center.
  • Lead, coach, train, and motivate BDC Representatives.
  • Establish daily priorities, assignments, and performance expectations.
  • Monitor inbound and outbound phone, internet, email, text, and CRM activity.
  • Ensure incoming leads and customer inquiries receive prompt and professional responses.
  • Monitor lead-response times and ensure opportunities are not left unattended.
  • Ensure BDC Representatives consistently follow dealership lead-management and follow-up processes.
  • Drive appointment-setting performance and appointment show rates.
  • Monitor scheduled, confirmed, shown, sold, missed, and canceled appointments.
  • Develop processes for following up with customers who miss or cancel appointments.
  • Review unsold customer opportunities and ensure appropriate follow-up continues.
  • Monitor aging leads and identify opportunities requiring additional attention.
  • Ensure all customer interactions and follow-up activities are accurately documented in the CRM.
  • Review CRM activity for completeness, accuracy, and compliance with dealership expectations.
  • Assign and redistribute leads when appropriate.
  • Monitor phone calls for quality, professionalism, appointment-setting skills, and adherence to established processes.
  • Provide ongoing coaching based on call reviews and individual performance.
  • Assist BDC Representatives with difficult customer situations and escalated calls.
  • Work closely with Sales Management, Service Management, and dealership leadership to align BDC activities with dealership goals.
  • Communicate promotions, inventory opportunities, campaigns, and dealership initiatives to the BDC team.
  • Participate in management meetings and provide updates regarding BDC performance.
  • Maintain department schedules and ensure appropriate coverage based on business needs.
  • Monitor attendance, punctuality, productivity, and overall employee performance.
  • Partner with Human Resources and dealership management regarding employee performance or corrective-action matters as appropriate.
  • Maintain a professional, positive, and accountable team environment.
  • Perform other duties as assigned by dealership management.

Lead Management & CRM Accountability

The BDC Manager is responsible for ensuring the dealership's customer opportunities are properly managed from initial inquiry through appointment and follow-up.

This includes:

  • Monitoring new leads throughout the day.
  • Ensuring leads are responded to promptly.
  • Reviewing overdue tasks and incomplete follow-up.
  • Monitoring customer contact attempts.
  • Ensuring phone calls, texts, emails, and appointments are properly documented.
  • Reviewing leads that have not received a response.
  • Monitoring appointment confirmations.
  • Following up on missed appointments.
  • Reviewing unsold showroom and internet opportunities.
  • Ensuring appropriate long-term follow-up.
  • Identifying leads that may have been prematurely closed or lost.
  • Maintaining accurate CRM records.

The expectation is simple: every legitimate customer opportunity should receive appropriate and consistent follow-up.

Team Leadership & Development

The BDC Manager is expected to actively manage and develop the team.

Responsibilities include:

  • Conduct regular one-on-one coaching with BDC Representatives.
  • Review calls and customer communications for quality.
  • Coach Representatives on scripts, objection handling, appointment setting, and follow-up.
  • Identify individual strengths and areas requiring improvement.
  • Establish measurable performance expectations.
  • Recognize strong performance and address performance concerns promptly.
  • Provide ongoing training on dealership processes, systems, customer service, and communication.
  • Help new BDC Representatives develop the skills necessary to succeed.
  • Create an environment of accountability, professionalism, teamwork, and continuous improvement.

Performance & Reporting

The BDC Manager should understand the department's numbers and be able to explain what is driving performance.

Key performance indicators may include:

  • Lead response time
  • Contact rate
  • Inbound and outbound call activity
  • Appointments scheduled
  • Appointments confirmed
  • Appointment show rate
  • Missed appointment follow-up
  • Sales resulting from BDC appointments
  • Lead-to-appointment conversion
  • Appointment-to-sale conversion
  • Internet lead performance
  • CRM task completion
  • Customer follow-up activity
  • Customer retention and reactivation
  • Call quality
  • Individual BDC Representative performance

The BDC Manager will prepare and review performance reports with dealership management and develop action plans when results fall below expectations.

Customer Experience

The BDC is often one of the customer's first interactions with Ocean Mazda West Kendall.

Every customer interaction should reflect professionalism, hospitality, responsiveness, and respect.

The BDC Manager is responsible for ensuring Representatives:

  • Communicate professionally by phone, text, and email.
  • Listen carefully to customer needs.
  • Provide accurate information.
  • Avoid unnecessary pressure or misleading statements.
  • Follow through on commitments.
  • Properly document customer conversations.
  • Escalate concerns when necessary.
  • Create a positive experience that encourages the customer to visit and do business with the dealership.

What We're Looking For

The ideal candidate is:

  • A strong leader who is comfortable holding people accountable.
  • Highly organized and process-driven.
  • Results-oriented and comfortable working with measurable performance goals.
  • Experienced with automotive CRM and lead-management processes.
  • Strong with coaching and employee development.
  • Able to analyze BDC performance and identify opportunities for improvement.
  • Excellent on the telephone and able to coach others on phone skills.
  • Strong with customer follow-up.
  • Comfortable working closely with Sales and Service Management.
  • Able to handle escalated customer situations professionally.
  • Proactive rather than reactive.
  • Dependable, professional, and team-oriented.
  • Comfortable working in a fast-paced dealership environment.

Qualifications

  • Previous automotive dealership BDC experience required.
  • Previous BDC leadership, supervisory, or management experience strongly preferred.
  • Strong knowledge of automotive internet lead and customer follow-up processes.
  • Experience managing inbound and outbound customer communication.
  • Strong CRM knowledge and experience.
  • Experience reviewing lead activity, appointments, show rates, and conversion metrics.
  • Strong coaching, training, and leadership skills.
  • Excellent telephone and written communication skills.
  • Strong organizational and time-management abilities.
  • Ability to analyze reports and use performance data to coach employees and improve results.
  • Strong computer skills and ability to learn dealership technology.
  • Experience with dealership CRM/DMS platforms preferred.
  • Professional appearance and demeanor.
  • Ability to work a flexible dealership schedule, including evenings and weekends as required.
  • Bilingual English/Spanish strongly preferred.
  • Must be able to meet applicable pre-employment requirements.

Benefits

Ocean Mazda West Kendall offers eligible employees a competitive benefits package, including:

  • Medical, dental, and vision insurance
  • 401(k)
  • Paid time off
  • Employee discounts
  • Mazda and dealership training
  • Leadership and professional development opportunities
  • Opportunities for advancement within Ocean Automotive Group

Join Our Team

If you are an experienced automotive BDC professional who understands how to lead a team, manage the CRM, improve appointment performance, and turn customer opportunities into dealership traffic, we want to hear from you.

Join Ocean Mazda West Kendall and help us build a high-performing BDC focused on accountability, customer experience, and results.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against oceanautomotivegroup's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on oceanautomotivegroup's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    oceanautomotivegroup's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.