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ClosedPosted 4 days ago

Technical Coach II

Octal Philippines Inc.

Where
Manila City, National Capital Region, Philippines

This posting closed on 2026-10-24.

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  1. Technical Coach II20h agoOctal Philippines Inc. · Manila City, National Capital Region, Philippines

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 4 days ago

The posting

serves as a senior individual contributor responsible for mentoring and developing Technical Coached and Customer Support Specialist, ensuring they deliver exceptional technical assistance to customers. This role combines deep technical expertise, coaching excellence, operational performance improvement, and AI-enabled innovation to enhance support effectiveness and customer outcomes. The ideal candidate will have a strong background in RealPage software solutions, excellent communication skills, and a passion for fostering growth in others

provides advanced coaching, training, and troubleshooting support to frontline agents while mentoring Technical Coaches through influence and expertise. The role drives technical capability building, escalation reduction, process improvement, and adoption of AI-enabled support solutions. By providing hands-on coaching and creating technical resources, the Technical Coach directly impacts first-call resolution (FCR), escalation rates, and agent confidence.

Requirements

Required:

• Bachelor’s degree in IT, Business, or related field (or equivalent experience)

• 2+ years in technical support (SaaS, ERP, or property tech preferred)

• Experience supporting complex products (e.g., OneSite, Accounting, CRM tools)

• Minimum 2 years experience as Technical Coach or equivalent role

• Experience in Phyton, AI tools, automation, or scripting Preferred

• Certification in Learn2Lead / Lead2Succeed

• RealPage product certifications (multiple modules)

• Coaching Certification • Proven experience in performance coaching in a metric-driven environment

• 1 year plus in coaching, training, or leadership role

Posting text belongs to the employer. Removal requests: contact us.

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  • 20h ago

    Technical Coach II

    Octal Philippines Inc.

    Manila City, National Capital Region, Philippines

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