Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days ago

Technical Customer Support Lead

Octus41 open roles

Where
Pakistan
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Customer Support LeadOctus · Pakistan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Octus's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Octus postings stay open a median of 46 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 2 days ago

Octus median: 46 days open

The posting

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information, visit: https://octus.com/

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and much more.

Role

When a client wires Octus data into their stack, you're the person they reach out to.

You'll sit at the point where our data meets a client's architecture, and you'll be the frontline support expert who works out why a feed stalled, why a field looks off or why an integration isn't behaving the way the documentation promised. Some days that means walking a portfolio manager through an authentication error. Other days it means tracing a schema mismatch with our engineering team before the client has noticed anything is wrong.

This is a customer support role for someone who genuinely wants to understand how things work. You won't be reading from a script. You'll be reading logs, asking sharper questions than the ticket did, and turning a client's vague "the data looks wrong" into a precise, reproducible problem our internal teams can fix.

Responsibilities:

  • Serve as the first technical point of contact for clients using our Direct Data products.
  • Assist with frontline diagnosis and issue resolution across the delivery stack: API, MCP, Snowflake and Databricks shares, data quality questions, schema changes and delivery delays.
  • Reproduce problems independently before escalating, so engineering receives a clear case and not a forwarded complaint.
  • Own each issue and client communication end to end. Set expectations, keep clients informed and confirm the fix landed.
  • Partner with engineering, product and client success to prioritize recurring problems and push permanent fixes upstream.
  • Contribute to the reference material that scales the team: troubleshooting runbooks, integration guides, FAQs and internal documentation.
  • Support new client onboarding, helping technical teams get connected and productive quickly.
  • Spot patterns across tickets and bring them to product as evidence, not anecdote.

Requirements:

  • Deep curiosity. You're not satisfied by a workaround. You want to know the root cause, and you'll dig until you find it.
  • Self-driven, and a team player. You take ownership without waiting to be assigned, and you make the people around you faster.
  • Strong technical aptitude. You're comfortable reading documentation, logs and structured data, and you learn new tools quickly.
  • Clear communication. You can explain a technical problem to an engineer and to a credit analyst in the same afternoon, and both walk away clear on what happens next.
  • Composure with clients. You stay calm and credible when someone's workflow is blocked and the market isn't waiting.
  • Structured problem solving. You work methodically through ambiguity instead of guessing.

Equal Employment Opportunity

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Octus's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Octus's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Octus's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.