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Open nowPosted 7 days ago

Customer Service Representative

Odyssey60 open roles

Where
Pearl City, HI, USA
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Your applicationOpen nowCustomer Service RepresentativeOdyssey · Pearl City, HI, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Odyssey's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Odyssey postings stay open a median of 20 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 7 days ago

Odyssey median: 20 days open

The posting

Customer Service Representative Pearl City, HI About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world. Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data-driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership. What Sets Us Apart Our work is complex, fast-moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action. Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other. At Odyssey, you are not just part of a company; you are part of building what comes next. The Role Work Model: OnsiteWork Schedule: Full-time, approximately 40 hours per week; overtime as scheduledTravel Requirements: NonePay: $28-30/hrSupervisory Responsibilities: Yes – Direct supervision of Customer Service team membersReports to: Manager, Customer Service Summary / Primary Role The Customer Service Representative oversees daily customer service operations, ensuring exceptional service delivery, customer satisfaction, and effective team performance. This role serves as a subject matter expert, providing guidance, coaching, and support to customer service representatives while ensuring adherence to company policies and service standards. Also monitors performance metrics, identifies opportunities for operational improvements, resolves escalated customer concerns, and collaborates with other departments to enhance the overall customer experience. What You'll Do We are seeking a proactive and experienced Customer Service Representative ho can motivate a team, maintain high service standards, and drive continuous improvement. The ideal candidate demonstrates strong leadership, problem-solving, communication, and analytical skills, with the ability to balance daily operational needs with long-term departmental goals. Team Leadership & Development

Serve as a subject matter expert and provide guidance and mentorship to customer service representatives.

Provide performance feedback, coaching, and counseling to direct reports while supporting training and professional development initiatives.

Customer Service & Operational Excellence

Ensure consistent adherence to customer service policies, procedures, and standards while handling escalated customer concerns and complex service issues.

Identify process improvement opportunities and implement strategies to improve operational efficiency and customer satisfaction.

Performance Management & Reporting

Monitor and analyze key performance metrics to ensure service levels and customer satisfaction goals are achieved.

Prepare regular performance reports, present findings to management, and use data-driven insights to support operational decisions and cost-saving initiatives.

Cross-Functional Collaboration

Foster a positive, collaborative, and accountable team environment that promotes high morale and productivity.

Partner with other departments to streamline operations, improve the customer experience, and stay informed of industry trends and best practices.

What You Bring Education

Bachelor's degree in Business Administration, Management, or a related field preferred.

Experience

Minimum of 3–5 years of customer service experience.

Previous experience mentoring, coaching, or supervising team members preferred.

Leadership & Management

Ability to provide constructive feedback, coach employees, and support team development.

Ability to promote teamwork, accountability, and a positive work environment.

Technical Knowledge

Proficiency in customer service software, computer applications, and related business tools.

Ability to analyze performance data, prepare reports, and generate actionable insights.

Core Competencies & Skills

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Analytical and conceptual thinking.

Strong interpersonal and collaboration skills.

Effective time management and organizational skills.

Professionalism, reliability, and personal accountability.

Ability to work in a fast-paced environment and manage competing priorities.

Compensation & Schedule Details $28-30/hr All applicants must be currently authorized to work in the United States. Benefits We offer a comprehensive and competitive compensation and benefits package, including:

A choice of medical plans with FSA and HSA options

Dental Insurance

Vision Insurance

Company-paid Life and Disability Insurance

401(k) Plan with Company Match

Paid Time Off (PTO) and Company Holidays

Employee Assistance Program

Company Health & Wellness Program

Discounts with Preferred Vendors

At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law. Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Visit us at: www.OdysseyLogistics.com/careers

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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