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Open nowPosted 46 hours ago

Customer Support Specialist

Office Puzzle1 open role

Where
Mexico, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Support SpecialistOffice Puzzle · Mexico, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Office Puzzle's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Office Puzzle postings stay open a median of 12 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 46 hours ago

Office Puzzle median: 12 days open

The posting

About Us

Office Puzzle is an all-in-one platform designed to let behavioral health, therapy, and home health providers get back to what they do best: caring for clients. By simplifying the "puzzle" of scheduling, documentation, billing, and compliance, we strip away the administrative burden that slows providers down.

We’re a small, fast-moving team that cares deeply about our customers. Every role here has a real impact. As we grow, your work will directly contribute to how we improve our platform and scale our operations to help more caregivers succeed.

About The Role

As a Customer Support Specialist, you’ll be the primary navigator and advocate of Office Puzzle. You aren't just answering tickets; you are a problem-solver and a strategic partner to our users. You’ll dive deep into our platform to ensure providers feel supported, empowered, and confident in using our tools to manage their practices.

This role requires a unique blend of technical curiosity, high-level empathy, and the ability to translate complex software workflows into simple, actionable advice.

Key Responsibilities

  • Front-Line Support: Provide timely, accurate, and empathetic assistance via email and chat.
  • Technical Troubleshooting: Investigate and diagnose user issues, collaborating with the product team to report bugs and suggest improvements.
  • Customer Education & Enablement: Assist to create and maintain help center articles, video tutorials, and webinars to help users self-serve and master the platform.
  • Feedback Loop: Act as the "voice of the customer" by synthesizing user feedback to help shape our product roadmap.

Future Growth Opportunities

We are scaling quickly, and we want you to grow with us. As the team expands, this role may evolve to include:

  • Leading specialized training sessions for enterprise-level clients.
  • Transitioning into a Customer Support Manager or Technical Support Lead role.
  • Contributing to Product Management by overseeing feature beta testing.

Who Thrives in This Role

This role is a great fit for someone who:

  • Is a Natural Problem Solver: You don’t just fix the surface issue; you look for the "why" behind the problem.
  • Communicates with Clarity: You can explain technical concepts to non-technical users without breaking a sweat.
  • Thrives in Autonomy: You enjoy the pace of a startup and are comfortable managing your own time and priorities.
  • Has a "Helper" Mentality: You get a genuine "win" out of making someone else's workday easier.

Required Qualifications

  • Experience: 2+ years in a customer-facing role (SaaS experience preferred).
  • Tech Savvy: Comfortable learning complex software quickly and using tools like Hubspot, Zoho Desk, or Tawk.to.
  • Communication: Strong English proficiency (written and oral)

Nice to Have

  • Experience in the Behavioral Health industry.
  • Basic understanding of healthcare administrative workflows (scheduling, HIPAA, or billing) is a major plus
  • Experience working in a remote, fast-paced startup environment.
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One press. We do the rest.

  1. A CV for this posting

    Written against Office Puzzle's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Office Puzzle's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Office Puzzle's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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