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Open nowPosted 15 days ago

Director of Rooms

ohmc1,000 open roles

Where
Omni Barton Creek Resort & Spa, 8212 Barton Club Drive, Austin, Texas, United States of America
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Your applicationOpen nowDirector of Roomsohmc · Omni Barton Creek Resort & Spa, 8212 Barton Club Drive, Austin, Texas, United States of America

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Share of postings closed within
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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 15 days ago

The posting

The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Housekeeping, Laundry, Spa and Guest Services. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.  Responsibilities:

Oversight of all front office operations including front desk, concierge, bell/door associates and valet parking operations  along Omni, Forbes & 4/5 star guidelines Insuring the quality and productivity of housekeeping/laundry (in-house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force. Excellence in appearance of all areas throughout the resort Producing constant improvement in guest experience satisfaction metrics Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems Participation in weekly forecasting and scheduling activities Providing assistance in developing the annual hotel budget Preparation of action plans as directed by management Daily reviews of operating outcomes (including corrective action if required) Maintaining high visibility with associates and guests

Qualifications:

Must have previous experience in all aspects of the Rooms Division in a property of similar size and quality for a period of five or more years. Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred. Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite). Excellent verbal and written communication skills required. Must demonstrate strong leadership skills and the ability to nurture managers-in-training. Must be detail-oriented and organized. Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner. Must be highly service-oriented.

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