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Open nowPosted 22 days ago

Director of Rooms

ohmc1,000 open roles

Where
Omni Charlottesville Hotel, 212 Ridge McIntire Road, Charlottesville, Virginia, United States of America
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Your applicationOpen nowDirector of Roomsohmc · Omni Charlottesville Hotel, 212 Ridge McIntire Road, Charlottesville, Virginia, United States of America

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Share of postings closed within
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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 22 days ago

The posting

  Director of Rooms     Overview:   The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, Laundry, and Loss Prevention. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.  Responsibilities: 

Functions as the strategic business leader of the property’s Rooms Operations; areas of responsibility include Front Office, Housekeeping, Guest Services and Loss Prevention. Oversees Loss Prevention functions are being properly completed by the Security manager. Responsible for disciplining Security personnel in conjunction with the Security manager. Ensures that a thorough and complete investigation and report is made on incidents, (e.g., losses, thefts, and accidents and acts of violence) incurred by guests and associates. 

Ensures all lobby and common areas are maintained and provide a luxury experience for all guests. 

Analyzes service issues and identifies trends. 

Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings 

Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems 

Participation in weekly forecasting and scheduling activities 

Provides assistance to Director of Finance during annual budget process for the Rooms Division.  

Preparation of action plans as directed by management 

Daily reviews of operating outcomes (including corrective action if required) 

Stays visible and connects with guests on a regular basis to obtain feedback on product quality, service levels and overall satisfaction.  

Works with direct reports (e.g. department heads) to develop and implement departmental strategies to ensure delivery of budget, service, and retention goals.  

  Qualifications: 

Bachelor's degree or equivalency preferred 

Must have previous experience in the Rooms Division in a property of similar size and quality for a period of five or more years 

Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred 

Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite) 

Excellent verbal and written professional communication skills required 

Must demonstrate strong leadership skills and the ability to nurture managers-in-training 

Must be detail-oriented and organized 

Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner 

Must be highly service-oriented 

The ability to work a flexible schedule, including nights, weekends and holidays 

   

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