The posting
Purpose: To maintain the highest standards possible for the guest by ensuring quick, efficient, and professional service to ensure satisfaction. Essential Functions:
Must be able to convey information and ideas clearly Must work well in stressful, high-pressure situations Must be effective in handling problems in workplace, including anticipating, preventing, identifying, and solving problems as necessary Responsible for assigned shift, assisting in overall management Supervise and coordinate assigned shifts. Assist in overall supervision of the department as outlined in manager’s job description. Check staff punctuality. Complete environmental checklist for dining room. Order daily supplies. Hold pre-meal meetings. Follow up on established training steps. Handle guest comments and complaints. Ensure guest satisfaction. Communicate with guests and receive feedback. Observe, teach, and correct staff’s service. Monitor each guest’s experience. Must be able work with and understand financial information and data and basic arithmetic functions Must lead by example, remain professional in all situations. Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing proper uniform and name tag when working Comply at all times with Omni standards and regulations to encourage safe and efficient hotel operations To be thoroughly aquatinted with all technical equipment to fully utilize its capabilities and extend efficient service to hotel guests Assist with monthly inventory. Maintain a cash bank. Verifying guest room numbers for room charges. Interact with other departments to ensure guest needs are satisfied. Adhere to proper food handling procedures. Proper knowledge of equipment use and safety procedures. Do not leave merchandise unsecured Coffee maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware, queen-mary cart, telephone, pen/pencil, photo-copying machine
Walk-in refrigerator, Room Service tables, hot boxes
General office equipment such as computer, fax machine, copy machine, printer, telephones, hole punch, paper cutter, scissors, pen, pencil, paper, etc.
Computer programs such as Word, Excel, Power Point, etc.
Corporate software programs such as Kronos WFC, Open Table, Synergy, and Epitome
Interior of hotel, in the restaurant, kitchen and guestroom. Exposure to extreme temperatures.
Exposure to Food and Beverage hazardous cleaning chemicals.
Exposure to food items and beverages.
Required Skills:
Minimum 1 year supervisor experience
Physical Requirements:
Able to lift up to 20 pounds
Able to be on your feet for up to eight hours
Working Environment:
Must be flexible with schedules including weekends and holidays
Able to communicate effectively with guests and other associates



