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Open nowPosted 32 days ago

Front Office Assistant Manager - Full Time

ohmc1,000 open roles

Where
155 Temple St, New Haven, CT 06510, USA
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Your applicationOpen nowFront Office Assistant Manager - Full Timeohmc · 155 Temple St, New Haven, CT 06510, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ohmc's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 32 days ago

The posting

Ensure registration cards are completed. 

 

Ensure all needed reports are run. 

 

Continued training done with all associates including All Together Get Together, MOS and New Hire 

 

Communicate with all department managers on continuing basis.  Especially the communication with Night Manager each evening/morning. 

 

Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Respond to Medallia guest comments 

 

Be very familiar with the hotel computer system for training, maintenance and trouble shooting. 

 

Complete weekly supply inventories to ensure adequate pars of stock. 

 

Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc. 

 

Prepare group information sheets. 

 

Assist guest with check in/ check out process, resolve guest opportunities  

 

Complete check-out with balance report/ open folio report 

 

Complete credit check daily. 

 

Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. 

 

Assure knowledge and training of Marketing Programs of company and hotel. 

 

 

Scheduled and monitoring labor and payroll 

 

Tools and Equipment: 

 

Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine    

 

Working Environment: 

 

Interior and on occasion exterior of hotel with exposure to weather conditions.  

 

 

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