Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 19 days ago

Front Office - Overnight Desk Agent/PBX Operator

ohmc1,000 open roles

Where
The Omni Grove Park Inn, 290 Macon Ave, Asheville, North Carolina, United States of America
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowFront Office - Overnight Desk Agent/PBX Operatorohmc · The Omni Grove Park Inn, 290 Macon Ave, Asheville, North Carolina, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ohmc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 19 days ago

The posting

  Overview: The Night Auditor/Overnight PBX Operator oversees and coordinates all nighttime front desk and audit functions, executes computer maintenance requirements, and ensures all financial transactions for the day are verified and balanced. The PBX Operator directs and assist guests and associates with communication needs in accordance with Omni Standards. Responsibilities:

Preparation of daily reports and distribution as directed Accurate preparation of VIP, complimentary, house use rooms, and out of order lists Conduct back up procedures for Epitome and drop tape nightly Handling Express checkouts ensuring their completion Completion of third shift Night Audit checklist Balancing of daily postings and revenue Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails Understanding of all front office standards and assist in solving deficiencies Documenting errors made by cash handling auditors Prepare In-house allowance and adjustment spreadsheets each day Prepare and send out the DAR to appropriate team members Balancing of daily posting and revenue, and resolution of inaccuracies Ensuring nightly transmission of credit cards through IPU and Epitome To be thoroughly acquainted with all check-in and check-out procedures and policies To be a main liaison between guest and the hotel To appropriately protect confidential guest information and guest room key access according to front office SOP’s To be thoroughly acquainted with PBX Operator duties Be familiar with emergency procedures and Alarm System in the PBX department Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel) Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program) To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage) To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing) To be familiar with local attractions and businesses. Aid guests in locating other areas of the hotel (walk them to destination if possible) Familiarity with parking validation procedures and Good Night’s Rest Policy Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity Deliver personalized, memorable guest experiences by utilizing the Power of One Answer incoming telephone calls to the hotel efficiently and courteously Direct phone calls and messages to appropriate personnel or guest Assist all guests and employees Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel Recording and making Wake up calls Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio

Qualifications:

Excellent customer service and problem solving skills Must have strong communication, computer and organizational skills Maintain a professional business appearance, attitude, and performance Prior guest service experience required, preferably hotel front office experience Must be able to work a variety of shifts, including weekends and holidays.  This is an overnight position. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ohmc's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ohmc's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ohmc's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.