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Open nowPosted 43 days ago

Night Auditor

ohmc1,000 open roles

Where
Omni Bedford Springs Resort, 2198 Sweet Root Rd, Bedford, Pennsylvania, United States of America
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Your applicationOpen nowNight Auditorohmc · Omni Bedford Springs Resort, 2198 Sweet Root Rd, Bedford, Pennsylvania, United States of America

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 43 days ago

The posting

Overview: This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed.  Responsibilities: · Timely and accurate preparation of the Daily Report (Daily Business Summary DBS). · Expeditious and diplomatic resolution of guest problems. · Fully knowledgeable in all emergency procedures. · Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. · Ensure proper registration of guests and credit procedures are followed. · Distribution of all nightly reports. · Efficient processing of guaranteed no show billings. · Maintain current back up reports. · Handling Express Check-Outs ensuring their completion. · Ensuring adherence to all systems and control procedures. · Ensuring that third shift Night Audit checklist and responsibilities are completed. · Balancing of daily postings and revenue   Qualifications: · This person must have a high propensity for customer service. · Previous cash handling experience required · Previous night audit experience strongly preferred · Previous full service hotel/resort front office experience required · Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone · Ability to work cohesively with co-workers both within and outside of department · Ability to think clearly, quickly and make concise decisions · Ability to prioritize, organize and follow up · Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns · Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. · Ability to stand for prolonged periods of time. · Requires working overnight shift. · Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office) · Must live within 50 miles of the hotel

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