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Open nowPosted 15 days ago

Reservations Agent

ohmc1,000 open roles

Where
Omni Mount Washington Resort, 310 Mount Washington Hotel Rd, Bretton Woods, New Hampshire, United States of America
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Your applicationOpen nowReservations Agentohmc · Omni Mount Washington Resort, 310 Mount Washington Hotel Rd, Bretton Woods, New Hampshire, United States of America

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 15 days ago

The posting

Perks:

Long- Term Housing Options Available Weekly pay cycle Complimentary meals in cafeteria

  Benefits

Comprehensive healthcare coverage with options for medical, dental, and vision plans. Paid time off for relaxation and rejuvenation. Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance. Support services including an Employee Assistance Program (EAP)

  Resort Discounts

Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status) 25% off Food & Beverage (excluding alcohol) 25% off Retail 25% off Spa Services Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

  Overview:  Responsible for understanding the Resort and all of its lodging properties, as well as the property management systems, in order to make reservations for incoming guests based on their needs and the options available.    Essential Functions: 

  Create/modify/cancel reservations   Process confirmations   Post advance deposits and provide receipts as requested   Process cancellation penalties and deposit refunds   Review and settle No-Show reservations   Have a working knowledge of reservation billing functions   Review reports to ensure audit requirements are met   Book complimentary certificate reservations and other specified complimentary/discounted reservations   Manage guest correspondence/requests and reservation updates in the 3rd party extranets   Balance the house for room type oversell dates   Contribute to Omni’s Select Guest program by actively enrolling new members   Maintain an up-to-date knowledge of the Resorts services and events   Handle mail/correspondence/brochure requests   Assist Sales and Conference Services when specific questions arise regarding groups   Assist internal Associates with occupancy and availability information   Assist OmniRez with specific questions that help them to sell and close reservations sales   Complete additional projects as needed and assigned by management     Support the Group Rooms Coordinator with tasks included, but not limited to:

Accurately inputting group rooming lists Applying group routing Assigning guest rooms to reservations within a group block

Additional projects as assigned by Manager 

  Working Environment:

   Office – prolonged sitting at a desk

  Qualifications:

   Must be available to work flexible hours to include nights, weekends, and holidays    Respond to clients in a timely manner    Actively communicate with internal team members to ensure guest satisfaction.    Ability to identify areas that require attention without always being directed to do so

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