The posting
The Warehouse Supervisor may be scheduled to work on days, mid, weekend, and extended hours, especially during harvest.
Okanagan Specialty Fruits Inc. (OSF) is seeking a dynamic, growth-focused Warehouse Supervisor. The incumbent will be cross trained in both the receiving and shipping divisions of our Warehouse Department. This position requires the ability to lead the functional areas to meet objectives, goals, strategies, and measures and work collaboratively with the Warehouse Manager and the Management team at the Moses Lake Campus.
DUTIES & RESPONSIBILITIES:
In support of the receiving division, oversee the receiving, inspecting, and recording shipments of raw materials as well as unloading and checking the accuracy of contents against orders. In support of the shipping division, oversee the preparation and recording shipments of finished materials with accuracy and completing closure functions to ensure orders are processed precisely and fulfilled within the customers guidelines.
Provide support to the Moses Lake Facility warehouse staff and production operations. Manage functions related to warehouse operations including, but not limited to Moses Lake customer order fulfillment, shipping & receiving of OSF products and supplies that support customer requirements, company warehousing, and facility production. Execute OSF strategies while achieving relevant measures and goals through clear and effective leadership. Support the Warehouse Manager to develop and implement strategies to manage the items stored in the facility. These strategies may include but not be limited to inventory accuracy, staging accuracy, cycle counting, proper storage of finished goods, work in progress (WIP), ingredients, and packaging materials. Lead the team to support strategic customer care service objectives, enhance team skills and competencies, and establish team performance objectives. Support OSF operations in ensuring requirements regarding quality, food safety, and sanitation meet and exceed all customer requirements. Maintain the highest standards of ethics and integrity while embodying the principles of Our Values and Leadership Values Maintain the highest standards of data management by creating consistent, reliable data which will ensure accuracy and in turn, maximize the use of data and confidence in decision making. Proactively manage safety by ensuring compliance with all Federal and State regulations and internal Company policies. Coordinate with Warehouse/Logistics staff to list scheduled shipments and/or deliveries. Label and record products to be shipped, prepare packing slips and bills of lading, verify pickup and delivery information, and verify stage order matches orders to be loaded. Inspection of the interior of the trailers and complete shipping documents. Demonstrate accuracy and assist in inventory control and record keeping. Assist processing areas as needed and requested. Follow Good Manufacturing Practices (GMP’s) and possess Food Safety standard knowledge. Check drivers in and out for inbound and outbound shipments. Confirm appointment, carrier, shipment, and pickup or delivery information; communicate dock assignments and site instructions; and ensure required documentation is complete before releasing drivers. Conduct employee coaching and carry out disciplinary steps in accordance with company policies, in coordination with the Warehouse Manager and Human Resources as appropriate. Clearly communicate expectations, document concerns and agreed-upon actions, and follow up on corrective actions. Enter and maintain employee schedules in HRIS. Review timesheets daily for accuracy and completeness, follow up on missing punches or discrepancies, and review and approve time-off and sick-time requests within assigned authority and in accordance with company policies, coordinating staffing coverage as needed. Conduct daily warehouse walks to review safety, housekeeping, storage conditions, staging areas, and operational readiness. Identify and document concerns, communicate corrective actions to the appropriate team members, and follow up to confirm issues are addressed. Create shipping labels for sample shipments. Confirm recipient addresses, shipment details, and applicable shipping instructions against each sample request, and verify labels are accurate and matched to the correct packages before dispatch. Create bills of lading (BOLs) for outbound shipments. Verify customer, carrier, destination, product, and quantity information against the shipment documentation, resolve discrepancies before release, and ensure completed BOLs are provided to the appropriate parties and retained with shipment records. Promptly report accidents and incidents and complete the required reports within company-established timelines. Document factual details, collect relevant information, notify the appropriate management personnel, and support follow-up investigations and corrective actions in accordance with company procedures. Meet with warehouse leads daily to review planning, confirm priorities and assignments, and verify completion of required tasks. Confirm that picklists are completed, team meetings are held, outbound verification and trailer inspections are documented, sample supplies are stocked with ice packs frozen and ready for sample requests, and required poly checks are completed. Address incomplete tasks, assign follow-up actions, and communicate unresolved issues to the Warehouse Manager.
SUPERVISORY RESPONSIBILITIES
Actively work alongside subordinates, while supporting and covering tasks and operations when needed. Directly supervise employees in the warehouse area which may include, but not be limited to, inventory coordinators, forklift operators, warehouse techs, and shipping/receiving clerks. Conduct accident and injury investigations thoroughly using root cause analysis and submitting files complete and on time. Fulfill supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibly participate in the interviewing, hiring, and training of employees Plan, assign, and direct work as appropriate. Conduct performance appraisals, coaching and disciplinary meetings as well as acknowledge and reward through our programs and shout outs. Address complaints and resolve problems and conflicts as needed.
DESIRED KEY COMPETENCIES:
Proficient in Microsoft Office Suite (Outlook, Excel, and Word) and relevant warehouse management computer software. Goal oriented and driven to find positive outcomes. The ability to problem-solve and be flexible and adaptable. Effective verbal and written communication skills with strong interpersonal skills High level of attention to detail and accuracy. Honest and reliable with a strong work ethic and a genuine sense of integrity. The ability to maintain strict confidentiality. Strong organizational and time management skills. The ability to work independently as needed and within a team across multiple departments. The ability to develop and maintain and nurture positive working relationships with others.
EDUCATION AND EXPERIENCE:
Accredited course work or certification in logistics, supply chain, transportation, or related field preferred. 2-5 years’ experience in transportation and warehouse operations or equivalent combination of education and experience. 1-5 years in a supervisory capacity, ideally in a warehouse setting. Working knowledge of regulations relating to transportation, along with experience with a variety of logistics sourcing strategies. Experience in supervising and motivating a high-performance team. Knowledge and understanding of food safety practices, GMPs, Cold Chain, produce handling practices.
