Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 106 days ago

Dialer Manager

Olyv34 open roles

Where
Bengaluru
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDialer ManagerOlyv · Bengaluru

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Olyv's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. Olyv postings stay open a median of 1 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 106 days ago

Olyv median: 1 days open

The posting

About Olyv

Olyv is India's fastest-growing, fully automated next-generation fintech company focused on addressing the credit requirements of self-employed micro-entrepreneurs, micro-merchants, and middle and lower-income salaried individuals. In addition to lending solutions, our platform offers digital gold savings, credit health products, and other financial wellness solutions.

Founded in 2017 and headquartered in Bengaluru, Olyv leverages AI and ML-powered technology to deliver instant, fully digital credit solutions at scale. With over 13 million users and a presence across 19,000+ pin codes, Olyv is committed to driving financial inclusion and empowering underserved communities.

Our Culture

At Olyv, we are passionate about solving complex customer problems through technology and innovation. We foster a culture of ownership, collaboration, and continuous learning, empowering teams to build world-class products that create meaningful impact. If you thrive in a fast-paced environment and are excited about transforming the FinTech ecosystem, Olyv is the place for you.

Dialer Manager

A Dialer Campaign Manager for Collections is responsible for optimizing outbound calling strategies to maximize debt recovery, ensuring high agent productivity, and maintaining compliance with regulatory standards (e.g., TCPA, DND). They manage the technical configuration of dialer systems (predictive/preview) and analyze data to improve contact rates and Right Party Contacts (RPC).

Key Responsibilities

  • Dialer Operations & Strategy: Configure and optimize dialer technology (e.g., Alvaria, Noble, Genesys, Avaya, Ameyo) to manage pacing, dialer logic, answering machine detection, and batch activation.
  • Campaign Management: Set up and monitor daily outbound calling campaigns, list uploads, data churning, and call routing strategies.
  • Performance Optimization: Track and improve key metrics including Connect %, RPC %, Drop %, Idle Time, and Agent Efficiency.
  • Data Management & Reporting: Generate and analyze daily MIS reports to identify performance trends, data anomalies, and opportunities for improvement.
  • Compliance Adherence: Ensure all dialer activities follow regulatory compliance rules, such as DND (Do Not Disturb) and Time-band rules.
  • Troubleshooting & Support: Act as the primary contact for technical issues (call flow breaks, API failures) and collaborate with IT or vendor partners for quick resolutions.

Required Skills and Qualifications

  • Experience: 2–10+ years of experience in core dialer operations, outbound campaign management, or collections technology.
  • Technical Knowledge: Proficiency in dialer systems (e.g., Genesys, C-Zentrix, Convox) and SQL/Advanced Excel for data reporting.
  • Collections Knowledge: Strong understanding of the loan collection lifecycle and debt recovery processes.
  • Analytical Skills: Ability to analyze large datasets to optimize campaign performance and agent scheduling.
  • Education: Bachelor’s degree in a relevant field (e.g., IT, Computer Science).

Typical KPI Focus

  • RPC%: Right Party Contact Rate
  • Connect %: Call connection rate
  • Drop %: Dropped call rate
  • Agent Utilization: Minimizing idle time.

Commonly Used Systems

  • Genesys/Avaya
  • Aspect/Alvaria
  • Ameyo/C-Zentrix
  • SQL / Microsoft Excel
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Olyv's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Olyv's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Olyv's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.