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Open nowPosted 29 days ago

V KYC

Olyv34 open roles

Where
Bengaluru
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Your applicationOpen nowV KYCOlyv · Bengaluru

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Olyv's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. Olyv postings stay open a median of 1 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 29 days ago

Olyv median: 1 days open

The posting

Key Responsibilities:

  • Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills.
  • Verify Customer Documents: Review and verify the customer’s identity documents during the video call.
  • Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner.
  • Update Records: Accurately document customer details and VKYC outcomes in the company's systems and databases.

Required Qualifications:

  • Candidates must graduate with any Stream
  • Proven experience in customer service, VKYC, or banking roles (experience in video-based verification )
  • Strong communication skills (both verbal and written) with the ability to engage with customers professionally.
  • Good knowledge of VKYC processes
  • Comfortable with technology, including video conferencing tools and CRM software.
  • Strong attention to detail with the ability to spot inconsistencies in documentation.
  • Ability to handle sensitive information with discretion and maintain confidentiality.

Preferred Skills:

  • Previous experience in video-based KYC verification or in a customer-facing role.
  • Multilingual proficiency is a plus but Hindi and English is a must.
  • Knowledge of the financial sector and the regulatory environment.

Key Competencies:

  • Communication: Clear and concise communication skills are essential for interacting with customers.
  • Attention to Detail: Accuracy in verifying documents and recording customer details.
  • Customer Service Orientation: Providing a positive experience to customers while ensuring compliance.
  • Problem-Solving: Ability to handle difficult situations and resolve any issues during the KYC process.

Work Environment:

  • Fixed working hours 9 AM to 6 PM, but includes weekend shifts.
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