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Open nowPosted 7 days ago

Bell Captain

Omni Hotels & Resorts1,231 open roles

Where
Omni Scottsdale Resort & Spa at Montelucia, 4949 E Lincoln Drive, Paradise Valley, Arizona, United States of America
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Your applicationOpen nowBell CaptainOmni Hotels & Resorts · Omni Scottsdale Resort & Spa at Montelucia, 4949 E Lincoln Drive, Paradise Valley, Arizona, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Omni Hotels & Resorts's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Omni Hotels & Resorts postings stay open a median of 19 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 7 days ago

Omni Hotels & Resorts median: 19 days open

The posting

JOB DESCRIPTION

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.

Position: Bell Captain Department: Bell/Door Services Purpose: To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.

Essential Functions:

Complete training of Bellmen, Doormen and Valet as directed by the Director of Guest Services/Front Office.

Oversees and keeps on order the storage of all guest luggage.

Ensures the cleanliness of the Bell stand, storage room, Front Drive, and lobby.

Oversees the Maintenance of all the Bell Carts & Golf Carts.

Maintains an orderly and detailed shift log of all Bell stand activities including check-in, check-out, deliveries, luggage storage, mail, fax, and message deliveries.

Oversees the storage and delivery of all packages to the Bell stand. Follows up on a daily basis to see that these packages are delivered within the 15 minute standard and to the proper location.

Supervises Bellmen and Doormen to ensure a smooth and orderly work flow and maximum service to our guests.

Arrange alternate luggage area space during peak bag storage times.

All employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotel’s facilities.

Understand and responsible for hotel key policies.

Responsible for handling all convention-related distributions to guest rooms.

Greet our guests in friendly, warm manner.

Approve weekly Bell stand and Valet schedules.

Ensure proper Valet coverage for all catering and social functions/events

Maintain cleanliness and equipment in good operations in the front drive, bell storage, parking garage and other Guest Services related areas

Maintaining an orderly log of fronts.

Maintaining an orderly package delivery log.

Follow-up check of stored packages.

Be familiar with Opera, Synergy and Go Concierge systems.

Strive to improve Medallia scores.

Be involved in resolution of guest’s complaints.

Communicate to staff all future business demands as well as daily check ins, check outs, occupancy, in house functions, and bus arrivals.

Provide a “Welcome Call” to guest as required by management.

Tools and Equipment:

Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine

Bell stand luggage carts, hand truck

Working Environment:

Interior and exterior of hotel with exposure to weather conditions.

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  1. A CV for this posting

    Written against Omni Hotels & Resorts's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Omni Hotels & Resorts's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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