The posting
The Conference Services Manager facilitates all aspects of the conference and event planning process, including banquet functions and meeting room arrangements, serving as the primary liaison between the meeting planner or client and the resort. This role ensures that all event information is communicated accurately across departments, delivering a seamless, high-quality experience that meets or exceeds client expectations from the resort’s pre-opening phase onward.
Essential Functions
Prepare group resumes ten (10) days prior to group arrival and review all details during the weekly Staff Meeting. Adhere to the Catering and Conference Services Department’s standard operating procedures. Help establish and maintain the resort’s marketplace position as the area’s most elite venue within social and corporate communities. Follow the specific standard operating procedures established for all staff to promptly and thoroughly handle every step of the event planning process, adhering to hotel protocol standards. Ensure all site inspections and client visits to the resort are successful by planning carefully and communicating accurate details to all departments in advance. Proactively achieve consistently high Medallia scores by establishing a strong rapport with clients, completing preparation work accurately, and remaining visible during the conference to ensure client expectations are met. Generate high revenue-yielding business for all contracted rooms, function space, and catered events. Conduct pre- and post-conference meetings with clients as appropriate. Ensure that all current and future client accounts are serviced in accordance with resort standards. Communicate with Banquet Managers regarding all related banquet functions and relay client requests to the relevant departments. Ensure Banquet Event Orders are accurate and provide all relevant information to concerned departments at least 15 days prior to the event start time. Adhere to the selling policies established by the Director of Sales and Marketing. Remain available to resort managers while on property. Maintain awareness of departmental revenue and upsell at every possible opportunity. Participate in all regular and operational meetings as required.
Minimum Requirements
Flexible work hours, including weekends and holidays, to meet the demands of a 24-hour operation. Minimum of 3-5 years of experience in conference services required, preferably as a manager at a large convention hotel. Appropriate, professional appearance and presentation. Strong computer knowledge, with the technical ability and/or aptitude to fully utilize Microsoft Word, Delphi, Excel, Outlook, and other management systems. Experience with citywide conferences required. Luxury or upper-upscale hotel experience preferred. Exceptional attention to detail and the ability to handle very large, complex, multifaceted conventions. Excellent written and verbal communication abilities. CMP certification or a similar industry designation preferred.
