The posting
Purpose: Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.
Essential Functions:
Responsible for assigned shift, assisting in overall Supervision of Outlets. Supervise and coordinate assigned shift. Assist in overall supervision of the department as outlined in job description. Check staff punctuality. Complete environmental checklist for dining room. Spot check liquor pars. Order daily supplies. Hold pre-meal meetings. Follow up on established training steps. Handle guest comments and complaints. Ensure guest satisfaction. Stay on the floor at all times. Communicate with guests and receive feedback. Observe, teach, and correct staff's service. Monitor each guest experience. Examine food preparation. Examine beverage presentation. Handle any guest complaint.
JOB DESCRIPTION
Essential Functions:
Maintain condition of dining room.
Prepare maintenance requests and follow-up. Complete other assigned duties. Cost control Monitor food and liquor requisitions Monitor food waste. Check bar controls, shot glass use, red lining, bottles totally empty. Must be familiar with and adhere to all liquor liability laws: Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. Prohibiting the sale/service of alcohol to minors. Must know emergency procedures (including CPR) and work to prevent accidents. Perform any other duties assigned by management.
Hotel Specific Essential Functions:
Ensure Local 57 contract is thoroughly understood and followed. Ensure all work areas that are visible to guests are meticulously maintained and cleaned.
Tools and Equipment:
Computer and printer, telephone, pen/pencil, photo-copying machine,
File folders, filing cabinet, facsimile machine
Working Environment:
Interior of hotel, in all areas of the hotel Exterior of hotel with exposure to weather conditions. Exposure to various hazardous chemicals.
Exposure to food items and beverages.
Physical Job Requirements (for essential functions only)
Lifting/Pushing/Pulling/ Carrying
Lift, push, pull and carry tables, chairs, trays, plates and chaffing dishes on a daily basis – 50 pounds
Bending/Kneeling
Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies. No kneeling required-
Mobility
95% of shift – covering all areas of outlets supervising
Continuous Standing
Assist at hostess station – minimal stationary standing.
Climbing
Varies by location
Driving
No driving required
Work Environment
Inside 95% of work period (usually 10 hours) Outside 5% of work period (usually 10 hours) Can exceed 100% if working at location with outside dining facilities and when assisting in kitchen
Hearing/Vision/Speech/Literacy
Hearing is critical (Assisting with guest and associate matters. Interpreting instructions from superiors) Vision is critical (Seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules) Speech is critical (Communicating with guests and associates, issuing instructions, communicating policies) Literacy is critical (Read and implement policies and procedures; writing schedules and reading forecast and SOP’s)
Chemical/Agents Used
Knowledge of for training purposes
Protective Clothing
None required
Equipment Operations
Coffee machine, telephone, toaster, credit card machine, photo copier, liquor and soda gun
Other Considerations RAMP and ServSafe are required before hire



