The posting
Responsibilities:
Lead and supervise Front of House operations during assigned shifts.
Conduct daily pre-shift meetings to communicate service expectations, promotions, reservations, VIPs, and operational updates.
Ensure all service staff consistently follow established service standards and steps of service.
Monitor the overall guest experience, including service timing, food quality, presentation, and staff interactions.
Act as a leader and point of contact for guests and associates, addressing guest concerns and resolving complaints promptly and professionally.
Maintain a smooth and efficient operation throughout each meal period.
Prepare and maintain weekly Front of House staff schedules based on business needs.
Ensure all scheduled Kitchen, Stewarding, Host, and Service staff are present and properly positioned.
Monitor staff performance, productivity, attendance, appearance, and adherence to company standards.
Provide coaching, direction, and feedback to associates to support performance and service excellence.
Coordinate the dining room team and delegate responsibilities to ensure appropriate coverage throughout service.
Assist with seating, serving, expediting, or other operational needs as necessary.
Ensure proper station rotation and effective table management.
Review reservations daily and coordinate VIPs, repeat guests, special occasions, and special requests with the appropriate departments.
Maintain familiarity with repeat guests and provide personalized service whenever possible.
Ensure all guest special requests and attention-to-detail items are communicated and executed appropriately.
Monitor food quality, consistency, presentation, portioning, and proper execution throughout service.
Ensure menu boards, specials, and food descriptions are accurate and properly displayed.
Maintain food and beverage displays throughout service.
Ensure side stations are properly stocked and all opening, closing, and side-work responsibilities are completed and inspected.
Maintain restaurant cleanliness, organization, and overall presentation throughout the shift.
Ensure uniforms, grooming, and overall appearance of associates meet company standards.
Ensure tables, menus, side stations, tray stands, and service areas are properly maintained and presented according to standards.
Ensure all restaurant equipment is clean, functional, and properly maintained; report maintenance concerns as needed.
Ensure appropriate lighting, music, and overall restaurant atmosphere are maintained for each meal period.
Ensure beverage equipment and machines are operating properly and assist with beverage-related procedures as needed.
Monitor and support table turnover, resetting, and seating flow to maximize efficiency.
Promote sales through positive suggestive selling and upselling techniques.
Support and implement sales promotions, merchandising programs, and other restaurant initiatives.
Assist with cashier responsibilities and other Front of House functions when needed.
Monitor operational costs and support effective cost-control practices.
Ensure compliance with all company policies, procedures, service standards, and safety requirements.
Understand and enforce applicable liquor liability laws and responsible alcohol service standards.
Maintain knowledge of emergency procedures, including CPR and accident prevention practices.
Communicate effectively with management and other departments to ensure operational needs are addressed.
Lead by example and promote teamwork, professionalism, accountability, and a positive work environment.
Perform other duties and responsibilities as assigned or required by management.
Qualifications:
Previous Restaurant Leadership Experience Flexible schedule including evenings, weekends, and holidays
