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Open nowPosted 141 days ago

Head of Credit Management

omya100 open roles

Where
Kuala Lumpur
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Your applicationOpen nowHead of Credit Managementomya · Kuala Lumpur

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. omya postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 141 days ago

omya median: 11 days open

The posting

Operational leadership for Credit Management delivery

  • Ensure stable, efficient and high‑quality execution of Ensure stable, efficient and high‑quality execution of credit limit calculation, credit limit maintenance, credit monitoring, ad-hoc credit limit adjustments, prepayment management, and order release activities across all OS&S operations within the service scope.
  • Ensure consistent execution of credit assessment, credit limit review, approval workflows, blocked order management, and customer account unblocking activities across regions.
  • Translate process requirements, SLAs and KPIs into clear operational targets and team objectives.
  • Manage capacity, workload allocation and prioritization across the operational teams.
  • Oversee credit risk management performance and manage escalations related to credit limit breaches, overdue payments, and blocked orders.
  • Coordinate cross-functional (e.g., Finance, Sales, and Customer Service) and cross-service line collaboration (e.g., Book-2-Close, esp. Treasury) for credit decision-making and credit risk mitigation.

Implementation of process design and standards

  • Ensure the implementation of the process design, procedures and controls defined by the Global Process Owner and Order-2-Cash Service line process management in the operational line.
  • Ensure adherence to global standards, work instructions and control frameworks in day‑to‑day execution.
  • Drive adherence to compliance standards including credit risk policies, financial control requirements, and internal audit standards.

Performance, quality and continuous improvement

  • Monitor operational KPIs, SLAs and control indicators; initiate corrective and preventive actions where required.
  • Provide structured feedback to process management on feasibility, pain points and improvement opportunities observed in operations.
  • Support the implementation of new or changed process designs, systems and tools into the operational line working closely with the OS&S Transform layer.

Team leadership and people development

  • Lead and develop a team of Order-2-Cash professionals.
  • Actively contribute to and foster Omya's culture and values among team members.
  • Ensure training and professional advancement opportunities for their team, e.g. certifications, knowledge enhancement programs.
  • Ensure training and professional advancement opportunities for the team, e.g., certifications in credit risk management, ERP credit module training, and process excellence programs.
  • Promote knowledge sharing and continuous learning in credit assessment and customer credit risk management.

Stakeholder management and communication

  • Collaborate closely with the Global Head of Order-2-Cash, Global Process Owner, Head of Process Management Order-2-Cash, and process management teams to ensure alignment between operational delivery and process strategy.
  • Engage with relevant adjacent key stakeholders across, e.g. Finance, Supply Chain, HR, Sales and other OS&S service lines to ensure coordinated service delivery.
  • Manage relationships with external credit assessment service providers and system vendors.

JOB REQUIREMENTS

Education

  • University degree in Finance, Accounting, Business Administration, Economics, or related field.
  • Additional studies or certifications in Credit Risk Management, Financial Risk, or related areas are a plus.

Experience

  • Minimum 8–10 years of relevant working experience in an operational or function‑related position.
  • Significant experience in leading teams and managing complex, multi‑location operational environments.
  • Proven experience with credit limit calculation methodology and credit monitoring.

Knowledge and skills

  • Strong track record in operational service delivery and performance management.
  • Proficiency in relevant Credit Management systems (e.g., Salesforce, SAP).
  • Strong analytical, problem‑solving and decision‑making capabilities.
  • Strong leadership, stakeholder management and communication skills across functions and geographies.
  • In-depth knowledge of credit risk policies, financial compliance, and credit control principles.

Other requirements

  • Excellent command of both oral and written English
  • Willingness to travel depending on organizational setup
  • Ability to work effectively in a multicultural and cross-functional environment

POSITION SCOPE

Reporting Line(s)

Solid line(s) to: Global Head of Order-2-Cash

Dotted line(s) to: n/a

Number of direct reports: 14

Number of dotted line reports: n/a

Performance Measures

Performance measures will be defined on team specific service obligations.

Working Relationships

Internal contacts

Global Head of Order-2-Cash

Global Process Owner Order-2-Cash

Head of Process Management Order-2-Cash

Process management teams

Global Head of Book-2-Close

Group Treasury (OAG) and OS&S Treasury

Group Finance (OAG)

OS&S Transform layer

External contacts

Vendors of credit management and risk management tools and systems

External credit rating agencies and auditors

End customers

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