The posting
Service Performance and Issue Resolution
- Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines.
- Process complex supplier invoices, perform three-way matching and resolve discrepancies independently, including blocked invoices, incorrect purchase order data, missing receipts, or supplier payment queries.
- Resolve non-standard exceptions and escalations within the Invoice Management process before escalation to the Team Lead.
- Act as subject matter expert for colleagues, providing guidance on complex transaction handling and process interpretation.
- Escalate structural issues, risks, and recurring defects to the Team Lead Invoice Management.
Implementation of Changes and Improvements
- Drive standardization and continuous improvement within the Purchase-2-Pay operations team in close alignment with the Team Lead.
- Collaborate with the process management team to identify and propose enhancements to underlying processes.
- Support the implementation of new or updated work instructions, tools, and systems.
- Collect improvement ideas from day-to-day operations and contribute to the continuous improvement backlog.
- Participate in pilot activities, testing, and training related to changes impacting the operational line.
- Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.
Financial Accuracy and Reconciliation
- Ensure accurate and timely period-end accounts payable accruals and reconciliation of goods received/invoice received clearing accounts.
- Oversee the accuracy of supplier invoices, purchase orders, receipts, and system postings, including complex or high-value transactions.
- Perform aging analysis and support the Team Lead in identifying overdue or unreconciled items.
Stakeholder Management and Communication
- Collaborate closely with the Team Lead Invoice Management to ensure alignment between individual execution and operational targets.
- Engage with other Specialists within Purchase-2-Pay and adjacent processes to ensure coordinated service delivery.
- Act as key contact for Procurement, Business Units and suppliers on complex invoice queries and dispute resolution.
Education
- University degree (Bachelor or equivalent) in Accounting, Business Administration, Finance, or related fields
- Relevant vocational education with significant experience may be considered
Experience
- 3–5 years of experience in a process- or function-related operational role, preferably within Accounts Payable, General Accounting or Financial Operations
- Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor within an AP or P2P environment
Knowledge and skills
- Working knowledge of accounting principles (e.g., IFRS or local GAAP) as they apply to accounts payable, accruals, provisions and period-end closing activities
- Understanding of AP subledger accounting, including invoice posting, clearing, reconciliation to the general ledger and aging analysis
- Solid understanding of Vendor Invoice Management Systems (VIM) and invoice processing systems including OCR, preferably hands-on experience with Esker
- Knowledge of internal controls and compliance for purchasing and AP processes
- Comfortable coordinating with Procurement, Business Units, Finance and suppliers
- Ability to handle confidential commercial and financial information appropriately
- Strong attention to detail for financial postings, supporting documentation and approval workflows
- P2P master data and transaction administration (PO updates, invoice adjustments, receipt clarifications)
Other requirements
- Ability to identify and escalate accounting irregularities such as duplicate postings, misallocations or unreconciled balances
- Understanding of period-end cut-off procedures and their impact on financial reporting
- High accuracy in reviewing invoices, PO data, spending lines and receipt confirmations
- Experience with dispute and exception handling, including root-cause analysis of invoice mismatches (price, quantity, GR/IR variances) and timely resolution tracking
POSITION SCOPE
Reporting Line(s)
Solid line(s) to: Team Lead Invoice Management
Dotted line(s) to: n/a
Number of direct reports: n/a
Number of dotted line reports: n/a
Performance Measures
Performance measures will be defined based on individual service obligations and operational KPIs.
Working Relationships
Internal contacts:
Team Lead Invoice Management
Other Team Members within own team
Other Team Members within Purchase-2-Pay and adjacent processes
Process management within Purchase-2-Pay
HR, IT support
Business contacts
External contacts
Suppliers and external business partners as required for daily operations
