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Open nowPosted 139 days ago

Senior Specialist Travel & Expense Management

omya100 open roles

Where
Kuala Lumpur
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Your applicationOpen nowSenior Specialist Travel & Expense Managementomya · Kuala Lumpur

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. omya postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 139 days ago

omya median: 11 days open

The posting

Service Performance and Issue Resolution

  • Execute daily Travel & Expense Management activities accurately and on time, in line with service levels and financial closing timelines.
  • Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.
  • Handle complex cases diligently, ensuring accurate resolutions and compliance with policies.
  • Process and resolve complex operational queries concerning rejected or incomplete expense reports, policy non-compliance flags, missing receipts or documentation, corporate credit card discrepancies, and employee reimbursement queries.
  • Identify operational issues, resolve them within the scope of the role, and escalate unresolved or structural issues to the Team Lead.

Process Management and Continuous Improvement

  • Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team.
  • Collaborate with the process management team by providing operational input to enhance underlying processes.
  • Apply new or updated work instructions, tools, and systems in daily work.
  • Support data consistency between the Travel & Expense Management front-end tool (e.g., Concur) and the back-end accounting and payment systems to ensure accurate posting and seamless data flow.
  • Submit improvement ideas to the continuous improvement backlog.
  • Participate in pilot activities, testing, and training related to process changes.
  • Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.

Personal Development and Team Contribution

  • Work as an active member of the Purchase-2-Pay operations team, living Omya's culture and values.
  • Manage personal workload effectively, communicate capacity constraints to the Team Lead, and support onboarding and knowledge sharing with colleagues.
  • Maintain up-to-date knowledge of Travel & Expense Management systems, expense management tools, posting standards, and policy application, and share know-how with peers.

Stakeholder Management and Communication

  • Work closely with the Team Lead to ensure individual execution is aligned with operational targets.
  • Cooperate with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth, coordinated service delivery.
  • Act as an operational point of contact for Travel & Expense related topics.

Education

  • Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field.

Experience

  • 3-5 years of experience in a process or function related operational role, preferably within Travel & Expense accounting, Accounts Payable or General Accounting.
  • Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor T&E or P2P environment.

Knowledge and skills

  • Advanced knowledge of accounting principles as they apply to Travel & Expense postings, employee advance clearing and period-end activities.
  • Solid understanding of the end-to-end Travel & Expense process and the integration of systems with back-end ERP accounting and payment modules.
  • Hands-on experience with SAP Concur for expense report processing, policy compliance monitoring and troubleshooting.
  • Case and ticket management for expense report rejections, reimbursement delays, credit card discrepancies and employee queries.
  • Strong attention to detail for Travel & Expense financial postings, supporting documentation, receipt validation and approval workflows.
  • Comfortable coordinating with Travel Management, HR, Payroll, Treasury, Corporate Controlling and employees.

Other requirements

  • Knowledge of internal controls and compliance for Travel & Expense approval, reimbursement and payment processes.
  • High accuracy in reviewing expense reports, cost assignments, tax codes and transfer files.
  • Understanding of procurement policy frameworks.

POSITION SCOPE

Reporting Line(s)

Solid line(s) to: Team Lead Travel & Expense Management

Dotted line(s) to: n/a

Number of direct reports: n/a

Number of dotted line reports: n/a

Performance Measures

Performance measures will be defined based on individual service obligations and operational KPIs.

Working Relationships

Internal contacts:

Team Lead Travel & Expense Management

Other Team Members within own team

Other Team Members within Purchase-2-Pay and adjacent processes

Process management within Purchase-2-Pay

HR, IT support

Business contacts

External contacts

Service providers or external business partners as required for daily operations

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