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Open nowPosted 3 days ago

Customer Service Representative - English

one.com4 open roles

Where
Cebu City, Philippines
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Your applicationOpen nowCustomer Service Representative - Englishone.com · Cebu City, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on one.com's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market. one.com postings stay open a median of 12 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.3%7 days
  4. 17.6%14 days
  5. 34.3%30 days
  6. 43.5%60 days
This job: posted 3 days ago

one.com median: 12 days open

The posting

Are you someone who thrives in a fast-paced, customer-focused environment? Do you enjoy solving problems and making a real difference? one.com is looking for motivated and customer-focused individuals to join our team!

Your tasks

  • Handle inbound and outbound customer interactions via calls, chats, and emails
  • Respond to billing, domain, email, hosting, and website-related queries with professionalism, empathy, and efficiency
  • Troubleshoot technical issues and provide effective, timely solutions
  • Manage escalations by coordinating with SMEs, Team Leads, and other departments, ensuring prompt follow-ups
  • Collect and relay customer feedback on products, services, and support experience
  • Attend and participate in trainings, e-learning, and team sessions; assist in coaching if assigned
  • Maintain high customer satisfaction (NPS), chat efficiency, and contact resolution rates
  • Collaborate with internal teams and stay updated on company policies, products, and services
  • Recommend and upsell relevant products and services when appropriate

Your qualifications • High school diploma or equivalent education • Strong English communication skills (written and spoken) • Basic computer literacy and familiarity with internet-related tools • A team-oriented mindset and a pro-active attitude • You’re efficient and can quickly adapt to new situations • A natural problem-solver with empathy and professionalism

Nice to have • Experience in customer service

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here, what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive.

We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.

We want to continue to grow with you and why we look forward to getting to know you.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against one.com's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on one.com's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    one.com's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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