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Open nowPosted 42 hours ago

Case Manager

OneDome28 open roles

Where
Cape Town, South Africa
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Your applicationOpen nowCase ManagerOneDome · Cape Town, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on OneDome's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. OneDome postings stay open a median of 12 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 42 hours ago

OneDome median: 12 days open

The posting

Purpose of role

As a Case Manager you will be required to provide administrative support and outstanding service to our clients. You will take ownership of your clients’ mortgage cases throughout the application process.

Responsibilities

• Deliver an outstanding, efficient service by proactively managing client expectations and providing regular updates from application through to completion • Maintain accurate and up-to-date records across internal systems throughout the full application lifecycle • Build and sustain strong working relationships with internal teams and external partners, including Lenders, Solicitors, and Estate Agents • Liaise with lenders, clients, and third parties to ensure cases progress as efficiently and smoothly as possible • Proactively manage a large pipeline of active applications, acting as the main point of contact throughout the process • Drive mortgage applications through to offer in a timely and efficient manner • Maintain a consistently high level of accuracy and attention to detail

Skills

• Strong knowledge of the UK property market with a good understanding of mortgage processes • Excellent written and verbal communication skills • Highly organised with the ability to prioritise effectively in a fast-paced environment • Comfortable working under pressure while meeting agreed service standards • Professional, confident, and approachable with an excellent telephone manner • Strong problem-solving skills with the ability to handle complex cases • Client-focused, with a commitment to delivering a consistently high level of service

Experience

• Customer Service Experience. • Office/ administration experience. • Previous regulatory or financial industry experience is desirable

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