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Open nowPosted 3 days ago

Remote Customer Service Representative - TX, GA, OK

OneTouch Direct

Where
GA, United States
Work mode
Remote
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Your applicationOpen nowRemote Customer Service Representative - TX, GA, OKOneTouch Direct · GA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on OneTouch Direct's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 3 days ago

The posting

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

MUST LIVE IN THE San Antonio, TX, Oklahoma or Georgia.

Candidates must live in San Antonio, TX, Oklahoma or Georgia. If in Oklahoma, applicants in Duncan, OK and Ada, OK or within 45 miles of Stephens County and Pontotoc County are ineligible for this position.

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Assist customers with troubleshooting issues and provide accurate solutions.
  • Process orders, amendments, and returns efficiently.
  • Escalate unresolved issues to senior staff when necessary.
  • Provide feedback to improve customer service processes.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and an ability to think critically.
  • Ability to work independently and manage time effectively in a remote setting.
  • Reliable internet connection and a quiet home office environment.
  • Previous experience in a call center or remote support role is a plus.

Required Equipment

  • Windows laptop or desktop with webcam
  • Minimum Dual‐Core 2.0 GHz processor
  • Mac, Chromebook, Apple devices, and Microsoft Surface are not compatible
  • Ethernet port required
  • USB Noise‐Cancelling Headset
  • Must include a functioning microphone
  • Must be hardwired (no Bluetooth)
  • Ethernet Cable
  • Hard‐wired internet connection is required (Wi-Fi/cellular not permitted)

System & Network Requirements

  • Minimum Internet Speed: 50 Mbps download / 20 Mbps upload
  • Verify at: http://www.speedtest.net
  • Operating System:
  • Windows 11
  • MacOS and Chromebook not supported
  • Processor & Memory:
  • Minimum: Dual‐Core 2.0 GHz
  • Recommended: Quad‐Core
  • Minimum RAM: 16 GB

Benefits

  • Full time. 40 hours per week schedule with overtime opportunities!
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against OneTouch Direct's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on OneTouch Direct's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    OneTouch Direct's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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The numbers game

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