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Open nowPosted yesterday

Claims Administrator

ooba55 open roles

Where
Western Cape, South Africa
Work mode
Hybrid
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Your applicationOpen nowClaims Administratorooba · Western Cape, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ooba's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. ooba postings stay open a median of 8 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

ooba median: 8 days open

The posting

Job Description

The Claims Administrator is responsible for providing efficient, accurate and customer-focused administrative support throughout the claims lifecycle. To act as the primary liaison between clients, the outsourced Claims Administrator (TPA), insurers, assessors and internal stakeholders, ensuring claims are progressed within agreed service levels while delivering an excellent customer experience. The role is responsible for monitoring claim progress, maintaining accurate records, resolving routine queries, coordinating communication and supporting compliance with insurer, regulatory and company requirements

Responsibilities

Claims Administration Claims Validation & Documentation TPA, Insurer & Service Provider Liaison Client Communication & Customer Service Claims Resolution Client Retention Referral Generation Customer Feedback & Surveys Query & Complaint Resolution Compliance & Risk Management Reporting & Administration

Required skills & competencies:

• Self-motivated with a consistently positive approach

• Dynamic individual who is able to multi-task

• Flexible (adapts easily to change)

• Ability to deal with staff on all levels

• Ability to establish, build, maintain and manage sound interpersonal relationships on both a verbal and written level (both internally & externally)

• Strong customer service orientation

• Able to work well in a team and/or individually

• Attention to detail and accuracy

• Commitment to Treating Customers Fairly (TCF) principles

Qualifications

Matric

FAIS and RE compliant (mandatory or advantageous

3 - 5 years short term insurance experience in Personal Line Claims is mandatory

Computer literate (Microsoft Office Suite)

Experience working on Cardinal C360 and insurance administration systems (advantageous)

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    The review screen in CV Rocket: how each CV was read, round by round.

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