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Open nowFirst seen 2 hours ago

Guest Services Manager

Opal Collection248 open roles

Where
Key West, FL
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Your applicationOpen nowGuest Services ManagerOpal Collection · Key West, FL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Opal Collection's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 2 hours ago

The posting

We are looking for an experienced Guest Services to join our team at The Capitana. This is a great opportunity to be part of an organization that believes our team members are our most important resource and therefore takes great pride in individuals that help us achieve our resorts mission.

The incumbent is required to have previous Management experience in to be considered for this position.

Responsibilities

Assisting the Operational and Financial Management of the Property

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with our core values.
  • Ability to create new SOP's and checklists to ensure operations are running as a whole
  • Oversee front desk, concierge, and bell staff to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Work closely with all department head to ensure operations and the guest experience is smooth and efficient
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Handle guest complaints and resolve issues in a timely manner
  • Perform other duties as requested by management, and needed for the department

Managing the Guest Experience

  • Extends professionalism and courtesy to guests at all times.
  • Motivates and encourages staff to solve guest related concerns.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

Qualifications:

  • Associate or Bachelor’s degree preferred or
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the guest services, front desk, housekeeping, or related professional area.
  • Intermediate knowledge of overall hotel operations.
  • Work schedule varies and may include working on holidays, weekends and alternate shifts.

Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k)
  • Short Term Disability
  • Free Associate Parking
  • Free Meal for every shift worked
  • 25% Discount on Resort Outlets
  • Hotel Discounts with OPL
  • Friends and Family Discount

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

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One press. We do the rest.

  1. A CV for this posting

    Written against Opal Collection's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Opal Collection's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Opal Collection's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

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