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Open nowFirst seen 4 days ago

Customer Service (High Level)

Open Look Business Solutions Inc33 open roles

Where
Cebu City, Cebu, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service (High Level)Open Look Business Solutions Inc · Cebu City, Cebu, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Open Look Business Solutions Inc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Hiring: Customer Service (High Level)

Location: REMOTE-WFH Cebu City, Cebu, Philippines Schedule: Full-time, Amenable to work in US-Time zones Start Date: Immediate Compensation: Starting at 50,000 Basic Pay  Why Join us?

-100% Work-from-Home Setup -Employment Regularization After 6 Months -PH Government Mandated Benefits (SSS, Pag-IBIG, PhilHealth) -13th Month Pay -HMO Life and Health Coverage -20% Night Premium Pay -Paid Sick and Vacation Leaves

About our Company:

At Open Look Business Solutions Inc. - 032 Outsourcing, we believe that great teams build great businesses. Guided by our core valuesPositivity, Integrity, Tenacity, Dependability, and Belief we are committed to helping our clients grow while creating rewarding careers for our people.

About the Role:

We are looking for a highly motivated and experienced Customer Service Representativewith expertise in one or more areas: Appointment Setting, Lead Generation, Retention, B2B Calls, and Cold Calling. The ideal candidate is an excellent communicator, adept at building relationships, and skilled in driving results through exceptional customer interactions.

Key Responsibilities:

  • Appointment Setting: Schedule meetings or appointments with potential clients or customers by effectively communicating value propositions and understanding their needs.
  • Lead Generation: Identify and qualify potential leads through research, cold outreach, and strategic engagement to build a robust pipeline.
  • Retention: Engage with existing customers to address concerns, provide solutions, and foster loyalty to minimize churn rates.
  • B2B Calls: Handle business-to-business interactions professionally, promoting products or services and nurturing partnerships.
  • Cold Calling: Conduct outbound calls to prospective customers, introducing offerings, overcoming objections, and generating interest.
  • Build and maintain strong relationships with clients, partners, and internal teams to ensure a seamless customer experience.
  • Provide accurate information about products, services, pricing, and policies to assist with inquiries and decision-making.
  • Utilize CRM tools to document interactions, track leads, and update customer profiles to maintain accurate records.
  • Collaborate with sales, marketing, and other departments to address client needs and optimize customer engagement strategies.
  • Stay updated on industry trends, product knowledge, and best practices in customer service and sales.
  • Meet or exceed performance metrics, such as appointment conversion rates, lead quality, customer retention, and call targets.

Who are you?

-Must be a Filipino citizen currently residing in the Philippines -Prior experience as a Virtual Assistant or in a publishing-related role (preferred) for 2 years. -Familiarity with platforms and tools such as Clickup, Hupsot and Wordpress. -Excellent verbal and written English communication skills -Embodies our core values: Positivity, Integrity, Tenacity, Dependability, and Belief

Recruitment Process Timeline:

-Resume Screening Review of your qualifications -Initial Interview A short conversation to align expectations -Computer Check To verify your work-from-home setup -Self-Recorded Video Interview Share your story and strengths -Skills/Personality Assessment To know the depth of your experience -Application Upload Profile added to our talent portal -Client Endorsement If matched, your profile is presented to a client

Interested in applying?

Send your resume to our email at [email protected]

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Open Look Business Solutions Inc's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Open Look Business Solutions Inc's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Open Look Business Solutions Inc's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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