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Open nowFirst seen 5 days ago

Training Officer

Open Look Business Solutions Inc33 open roles

Where
Cebu, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowTraining OfficerOpen Look Business Solutions Inc · Cebu, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Open Look Business Solutions Inc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Job Title: Training Officer  Job Summary: We are seeking a Training Officer to develop, implement, and oversee training programs for our customer service teams. This role will focus on equipping employees with the skills and knowledge needed to handle calls effectively, improve customer retention, and enhance service quality. The ideal candidate will have experience in training, coaching, and performance evaluation in a call center or customer service environment.Duties and Responsibilities:Training & Development:

  • Design and deliver training programs on customer interactions, customer service techniques, retention strategies, and product knowledge.
  • Conduct onboarding training for new hires, ensuring they understand company policies, procedures, and best practices.
  • Develop training materials, including manuals, presentations, and e-learning modules.
  • Monitor and assess trainees' progress through assessments, role-playing, and call evaluations.
  • Provide ongoing coaching and refresher training to improve performance and meet business objectives.
  • Stay updated on industry trends and incorporate best practices into training programs.

Performance Support & Coaching:

  • Listen to live and recorded calls to identify training needs and areas for improvement.
  • Conduct one-on-one coaching sessions to help employees improve customer handling, retention techniques, and call resolution skills.
  • Work closely with team leads and managers to address performance gaps and recommend training solutions.
  • Track and analyze employee performance data to measure training effectiveness.

Operational Training Support:

  • Ensure employees are well-prepared to handle inbound calls related to new consumer enrollments, cancellations, password resets, product inquiries, identity authentication, and billing issues.
  • Train teams on outbound call techniques to assist with affiliate sign-ups, agreement-generated leads, and new customer walkthroughs.
  • Support the achievement of key performance goals, such as retention rates and outbound call targets, through effective training strategies.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Open Look Business Solutions Inc's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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