Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Arbitration Coordinator

OPENLANE110 open roles

Where
US - AZ - Mesa (Mesa)
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowArbitration CoordinatorOPENLANE · US - AZ - Mesa (Mesa)

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on OPENLANE's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. OPENLANE postings stay open a median of 29 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted yesterday

OPENLANE median: 29 days open

The posting

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For:

The Arbitrations Coordinator plays an important role assisting the team in various duties with the objective of delivering a high level of customer service and maintaining customer loyalty.

As the Arbitration Coordinator, you will be responsible for researching and verifying information; gathering, evaluating and analyzing data and preparing case resolutions, summaries and/or comments to arbitration cases within a CRM database. Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times.

The Arbitrations Coordinator collaborates with team members in other departments and has no direct reports

You Are:

  • Customer-Oriented: You will maintain communication with customers regarding arbitration status and timing.
  • Detail-Oriented: You will maintain accurate and complete files on all customer claims, complaints, and resolution details.
  • Knowledgeable: You will retain and communicate arbitration policies and advise customers of relevant legislation related to the sale of goods.
  • Collaborative: You will work closely with internal teams and sales to ensure continuity of service.

You Will:

  • Distribute new incoming arbitration claims, handling incoming phone calls and assigning online customer cases.
  • Requests and reviews evidence such as pictures, estimates, witness statements, etc. from both parties.
  • Assisting team with follow up calls to dealers and reminding dealers of the arbitration rules.
  • Investigates and coordinates the resolution of arbitration claims submitted by customers.
  • Interprets and applies OPENLANE Terms and Conditions in a fair and impartial manner.
  • Communicates with customers and clients to discuss the validity of the claim.
  • Provide excellent customer service and offers options to improve buyer experience.
  • Other projects and tasks as assigned.

Who You Will Work With:

Reporting to the Sr. Arbitration Manager, this role will collaborate with Arbitration Specialists/Representatives and the Sales team.

Must Have's:

  • High School Diploma or equivalent.
  • Experience with dispute resolution or automotive, mechanical, or body shop environments.
  • Strong verbal and written communication and effective report writing skills.
  • Working knowledge of Google applications including Sheets, Docs, and Gmail.
  • Superior dispute resolution orientation and strong organizational skills.

Nice to Have's:

  • Bachelor’s degree.
  • Auto auction experience or specific experience with automobile brands and equipment.

Sound like a match? Apply Now - We can't wait to hear from you!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against OPENLANE's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on OPENLANE's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    OPENLANE's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.