Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Support Analyst

OPENLANE99 open roles

Where
US IN Carmel OPENLANE
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSupport AnalystOPENLANE · US IN Carmel OPENLANE

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on OPENLANE's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. OPENLANE postings stay open a median of 31 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted yesterday

OPENLANE median: 31 days open

The posting

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:

We are seeking a Support Analyst with experience in technical troubleshooting, customer service, and first-level IT support. You will be part of a customer service driven, fast-paced, high-volume service desk team responsible for supporting OPENLANE customers with technical issues related to custom applications, hardware, and software. You will be involved in responding to support requests via email and phone, diagnosing root causes, and ensuring timely resolution through proper escalation procedures. In this role, you will have the opportunity to use your experience in problem solving, communication, and systems knowledge to improve the employee support experience and drive operational excellence. The ideal candidate will have at least 1 year of experience providing customer support or technical assistance, preferably within a service desk or call center environment.

You Are:

  • Customer-focused. You prioritize providing excellent service and clear communication in every interaction.
  • Analytical. You can quickly assess an issue, determine root causes, and identify whether escalation is required.
  • Detail-oriented. You document issues thoroughly and maintain accurate records within the ticketing system.
  • Collaborative. You work closely with colleagues and higher-tier support to resolve issues efficiently.
  • Resilient. You perform well under pressure and adapt to the fast pace of a high-volume environment.
  • Orderly. You can juggle multiple tasks at once, triage your time well, and ask for help when needed

Ability to work between the hours of 7:00AM and 8:00PM M-F. Work overtime as needed.

Location: Onsite in Carmel, IN HQ office or Remote

You Will:

  • Provide first-level support for technical issues via email and phone, focusing on achieving 85% first contact resolution.
  • Respond accurately and efficiently to customer incidents and service requests.
  • Differentiate between application, hardware, and network issues to direct cases appropriately.
  • Follow OPENLANE’s escalation procedures and ensure timely follow-up on open incidents until resolution.
  • Achieving a Customer Satisfaction Survey score of 4.5 or above through excellent service delivery.
  • Document all support activities clearly and consistently within the ServiceNow ticketing system.
  • Troubleshoot issues involving Windows Operating Systems, Google Workspace, and Microsoft applications.
  • Identify opportunities to automate or simplify recurring issues, enhancing customer self-service capabilities.
  • Share ideas for process improvement and collaborate with the team to implement long-term solutions.
  • Demonstrate professionalism, patience, and effective relationship management in all interactions.
  • Work scheduled shifts between 7:00 AM and 8:00 PM (Monday–Friday) and overtime as needed.

Who You Will Work With:

  • Reporting to the Service Desk Manager, this role collaborates closely with other analysts, technical specialists, and escalation teams.

Must Have’s:

  • Minimum of 1 year of experience providing customer or technical support (preferably in a ticket-based environment).
  • Working knowledge of Windows Operating Systems, Google Workspace, and Microsoft Office Suite.
  • Ability to differentiate application, hardware, and network issues for efficient troubleshooting.
  • Familiarity with Windows Registry, ini files, and Control Panel settings.
  • Experience with TCP/IP, LAN/WAN, Active Directory, network printers, and A/V systems.
  • Experience using ServiceNow or other ticket management systems.
  • Strong verbal and written communication skills, including professional telephone etiquette.
  • Excellent organizational and documentation skills.
  • Ability to work effectively under pressure and manage multiple issues simultaneously.
  • Strong initiative and ability to proactively identify and resolve problems.
  • Ability to work required support hours with flexibility for overtime.

Nice to Have’s:

  • Mac, Apple IOS, and Android proficiency.
  • Fluency in French (spoken and written) to support customers in Canada.
  • Working toward a technical certification or a 2-year degree in Computer Science, Information Systems, or related field.
  • Experience with hardware troubleshooting and repair.
  • Knowledge of wireless technology and network configuration.

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Hourly: $20.00 - $22.00 USD

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against OPENLANE's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on OPENLANE's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    OPENLANE's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.