Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 13 hours ago

Customer Operations Specialist (Contract)

OpenTable111 open roles

Where
Philippines (Remote)
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Operations Specialist (Contract)OpenTable · Philippines (Remote)

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on OpenTable's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. OpenTable postings stay open a median of 31 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.5%7 days
  4. 15.5%14 days
  5. 33.9%30 days
This job: posted 13 hours ago

OpenTable median: 31 days open

The posting

Job Title: Customer Operations Specialist (Contract) Location: Philippines (Remote) Duration: 12 months with potential to extend.

About OpenTable

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture

About the Job

As a Customer Operations Specialist on our International RSS team, you will provide end-to-end operational and administrative support for our international customer base. You will play a crucial role in managing configuration setups, and maintaining high-quality account data. Working collaboratively across cross-functional teams, you will drive process improvements, and leverage modern tools for automation. This position offers an exciting opportunity to take ownership of operational projects while growing within a dynamic, fast-paced environment.

Responsibilities

  • Conduct continuous quality assurance checks, data audits, and record validations to ensure systemic accuracy across all restaurant, hotel, customer, and group accounts.
  • Build, analyze, and distribute standard and ad-hoc operational reports and promotional management templates for key stakeholders.
  • Identify process bottlenecks and implement operational enhancements, utilizing modern AI and automation tools to optimize workflow efficiency.
  • Collaborate cross-functionally to manage business projects, refine team documentation, and support the development and communication of team processes.
  • Identify data discrepancies and work with relevant teams to resolve issues accurately and efficiently.
  • Provide high-quality administrative support, completing data entry, documentation, and routine tasks within agreed timelines.
  • Manage competing priorities to ensure all operational deliverables meet established quality standards and deadlines.

Minimum Qualifications

  • 1 year of experience in an administrative, operational, customer support, implementation, or hospitality-related role.
  • Experience managing data entry, maintaining customer records, and using CRM or administrative software systems.
  • Demonstrated ability to manage multiple priorities and tight deadlines while maintaining high attention to detail.
  • Strong written and verbal communication skills with a track record of effective stakeholder collaboration.
  • Proficiency using Microsoft Office or Google Workspace suite.

Preferred Qualifications

  • Experience in the restaurant, hospitality, or SaaS technology industry.
  • Prior background onboarding customers, delivering software training, or conducting quality assurance audits.
  • Hands-on experience with workflow management tools such as Jira, Trello, or Monday.com.
  • Familiarity with reporting tools, data analysis, and promotion creation systems.
  • Familiarity with OpenTable products and restaurant operational workflows.

Benefits

  • Benefits of this role will be discussed during the interview process.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-MK1 #LI-Remote

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against OpenTable's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on OpenTable's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    OpenTable's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.