Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 5 days ago

Global VP of Customer Success

Optibus4 open roles

Where
UK
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowGlobal VP of Customer SuccessOptibus · UK

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Optibus's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

About Optibus:

Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions. With offices globally and a team of 320+ employees, Optibus fosters a collaborative culture centered on innovation, determination, and impact. As the first unicorn in public transportation technology, Optibus is driving the modernization of mass transit to make it the preferred choice for cities and passengers alike.

About the position:

We’re looking for a Vice-President of Customer Success to oversee and grow our Customer Success team and activities globally! As part of the executive leadership team and reporting to the CEO, you’ll be responsible for a team that is crucial to Optibus’ success and growth. You’ll bring expertise in modern Customer Success methods and approaches, in addition to delivering mission critical systems that are at the heart of public transit. You’ll also be responsible for employee engagement globally, under a diverse Customer Success organisation. This global team is made up of Customer Success Engineers, Support Engineers, Education Specialists, and Project Managers. You’ll also foster collaboration across the global Customer Success team, in addition to cross-functional collaboration with teams such as Revenue, Product, Marketing, and Legal.

Responsibilities:

  • Drive Customer To Value

Focus on reducing churn, driving product adoption, increasing customer satisfaction, and identifying expansion opportunities.

  • Optimize the Customer Lifecycle

Define the customer journey, adopt industry best practices, and drive long-term strategic planning for the department.

  • Develop Expertise in Transportation Management

Become deeply familiar with the transit space to effectively educate clients and help them hit milestones throughout their journey.

  • Demonstrate Business Acumen and Value Delivery

Craft compelling narratives and prove out customer value through comprehensive business reviews and strategic touch-points.

  • Advocate for the Voice of the Customer

Act as the learning engine of the organization to infuse customer feedback and insights into all aspects of the business.

  • Maintain Operational Excellence

Apply a metrics-driven, results-oriented, and process-focused approach to solve problems with a high attention to detail.

  • Build and Develop Talent

Recruit, mentor, and grow a team of world-class customer success professionals as the company’s customer base expands.

  • Improve Organizational Efficiency

Drive team productivity, increase automation and AI-adoption, and enhance customer self-service options.

  • Foster Cross-Functional Alignment

Build strong partnerships with peers across Sales, Product, Marketing, Finance, and other internal departments.

  • Deliver Executive-Level Communication

Utilize excellent written and oral communication skills to document and present complex ideas to senior executives both internally and externally.

Requirements

  • 5+ years of experience building, scaling, and driving a globally distributed, fast-paced Customer Success organization, including delivery, support functions, operations, etc.
  • Experience in delivery of complex, mission critical products and projects.
  • A demonstrated track record of exceeding goals and driving customer revenue past the $50M+ ARR mark.
  • Deep understanding of modern Customer Success playbooks, customer value drivers, and recurring revenue business models.
  • Functional leadership experience spanning multiple domains, including Customer Success Engineering, Professional Services, and Customer Support.
  • Past success launching programs aimed at measurably improving customer outcomes, experiences, and retention.
  • Demonstrated success working cross-functionally and acting as an influential communicator and SaaS thought-leader across diverse cultures.
  • Ability to inspire and motivate teams by leading with curiosity, empathy, transparency, integrity, and grace under pressure.
  • Very nice to have: Prior experience working in Public Transit, ITS, CAD/AVL in a similar capacity.
  • Very nice to have: Fluency in an extra European language (such as Spanish, Portuguese, German, or Italian).

Optibus is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. It is our responsibility at Optibus to provide an inclusive and accessible interview experience for all. We will provide reasonable accommodations for all candidates in need of individualised support during the hiring process.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Optibus's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Optibus's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Optibus's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.