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Open nowPosted today

NOC Engineer (12hr shift| Tuas| must have CCNA & Driving license)

OPUS IT SERVICES PTE LTD

Pay
SGD 4,000 a month
Where
Singapore
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Your applicationOpen nowNOC Engineer (12hr shift| Tuas| must have CCNA & Driving license)OPUS IT SERVICES PTE LTD · Singapore

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The clock on this job

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Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted today

The posting

Employment Type: 1-year Contract (Renewable) Workplace: Tuas Working Hrs: 12-hour shift: 8am - 8pm, 8pm - 8am Allowance: $50 for Comms, $200 for Shift

Overview

Onsite NOC Engineer is responsible for Network support for LAN/WAN/Firewall (24x7 shift-based)

Operational tasks: incident, request and changes meeting customer’s requirements and Service Level Agreements (SLA).

The activities include:

  • Monitoring Alerts sent by Monitoring Tools
  • Work at heights (Training provided)
  • Log, update, and Progress tickets to resolution
  • Perform daily level health checks for in-scope infrastructure.
  • Work hand-to-hand directly with the customer at site to handle queries, investigate reported incidents, resolve the incidents, and apply fixes.
  • Perform level 1 basic troubleshooting for the Network based on the work instructions provided by Level 2 Engineers.
  • Escalate to next-level engineers across platforms if the incident/problems cannot be resolved.
  • Create Reports and meetings (daily, monthly and ad hoc)
  • Work with Client's Partner to engage and resolve technical issues and RMA
  • Maintain and update CMDB or Asset list
  • Follow up with next-level engineers on outstanding tickets
  • Follow the escalation matrix during critical incidents or issues.
  • Assist the Team Lead/Operations Manager in training and guiding junior team members
  • At least 1 - 2 years of experience in NOC support – intrastate support and maintenance (LAN/WAN)
  • Must have CCNA and a driver's license

Key Tasks / Responsibilities

  • Experienced in NOC operations support across at least one area (network and Firewall)
  • Experience in supporting networks and systems (Cisco products)
  • Experienced in troubleshooting network devices and /or firewall problems, diagnosing and solving hardware/software issues, analysing system logs and identifying potential issues/incident
  • Analyzing, troubleshooting, and correcting infrastructure (network) on-site
  • Timely update and progress incident tickets with quality updates.
  • Responsibility for patching, health checks, and hardening remediation as per Level 2 engineer instructions
  • Performing remote standard (Simple) change requests as per change window
  • Responsible for applying operating system updates, patches, and configuration changes as per SOP
  • Quarterly, half-yearly, and yearly activities support, such as verifying assets and updating inventory

Posting text belongs to the employer. Removal requests: contact us.

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