The posting
Job Description
As a Director in Oracle Health Core Platforms Operations, you will lead the Citrix Platform organization and the stability, modernization, and operational-health agenda for a critical customer-facing platform. You will set strategy and execution priorities across Gen1 stability, incident and CAPA follow-through, technology currency, security, capacity, Millennium health, critical projects, and Move to OCI Operations/Support handoff standardization. You will influence senior leaders and technical teams across organizational boundaries to deliver measurable improvements in customer reliability and execution discipline.
You will lead managers, senior technical leaders, and engineers responsible for operating and improving the Citrix platform supporting US and global customers. You will establish clear portfolio ownership, align teams on shared outcomes, and ensure dependencies, risks, and decisions are actively managed through closure.
This role requires a leader who can translate complex operational and technical signals into an integrated plan, remove barriers, make timely tradeoffs, and communicate progress and risk credibly to Senior Directors, VPs, and peer organizations. You will build an environment of accountability, learning, and continuous improvement while maintaining a strong focus on customer impact.
The Director will be central to sustaining platform stability while advancing modernization. The role will drive cross-functional improvement across incident and T3 reduction, resiliency and CAPA actions, observability, Windows technology currency, OLVM burndown, security and credential initiatives, capacity reviews, and service-health programs.
Org:
Leads a platform group; develops strategies and plans that standardize runtimes, APIs, and SDKs across several teams. Accountable for group results and governance adherence; makes operational decisions ensuring compatibility, security, and performance. Sponsors cross-group innovation in resilience, capacity modeling, and interoperability. Communicates with executive leadership on platform health, risk, and adoption.
Responsibilities
• Own the Citrix Platform operating strategy, roadmap, and delivery plan, balancing immediate customer-impacting priorities with durable reliability and modernization outcomes.
• Lead and develop an organization of managers and technical professionals; establish clear accountabilities, performance expectations, succession depth, and an inclusive, high-performing culture.
• Drive Gen1 stability and wellness improvements through disciplined incident, T3, problem-management, CAPA, and resiliency practices; ensure actions have accountable owners, evidence of closure, and measurable outcomes.
• Coordinate cross-organization priorities for observability, telemetry, service health, capacity planning, Windows technology currency, OLVM reduction, security remediation, and credential lifecycle work.
• Provide senior operational leadership during significant customer-impacting incidents and escalations, ensuring timely decision-making, transparent communication, and rigorous follow-through.
• Partner with engineering, security, infrastructure, OCI, Millennium, and support organizations to remove dependencies and standardize the Move to OCI Operations/Support handoff model.
• Define and review operational health metrics, trends, risks, and commitments; use data to prioritize investments and communicate progress to executive stakeholders.
• Sponsor critical projects that improve platform reliability, scalability, operational efficiency, and the customer experience across global production environments.
• Manage resource allocation and sequencing across operational commitments and strategic initiatives, escalating tradeoffs early when customer or delivery risk requires leadership action.
Team Qualifications:
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related discipline; or equivalent relevant experience.
• 10+ years of progressive experience in technology operations, infrastructure, platform engineering, site reliability engineering, or enterprise application delivery.
• 7+ years of experience leading managers and technical teams in complex, customer-facing production environments.
• Demonstrated success improving reliability, incident response, problem management, CAPA execution, and operational health for large-scale services.
• Strong understanding of enterprise infrastructure and platform operations, including virtualization, Windows technologies, networking, identity or credential management, observability, capacity, and security controls.
• Proven ability to lead across organizational boundaries, influence senior stakeholders, make sound risk-based decisions, and communicate clearly during high-pressure situations.
• Strong analytical, program-management, and people-leadership skills, with a track record of translating strategy into measurable execution outcomes.
• Experience supporting healthcare, regulated, or mission-critical customer environments is preferred.
Qualifications
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $131,200 to $306,400 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.
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