Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Lead Specialist, Quality - Customer Deal Desk, Global SSC

Oracle / OCI1,979 open roles

Where
BENGALURU, KARNATAKA, India
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowLead Specialist, Quality - Customer Deal Desk, Global SSCOracle / OCI · BENGALURU, KARNATAKA, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Oracle / OCI's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. Oracle / OCI postings stay open a median of 7 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted yesterday

Oracle / OCI median: 7 days open

The posting

Job Description

The Lead Specialist, Quality – Customer Deal Desk, Global SSC is responsible for conducting comprehensive quality audits across the Customer Deal Desk organization, ensuring adherence to established policies, procedures, compliance requirements, and operational excellence standards. This role supports all three Lines of Business (LOBs), including License, Cloud, and Hardware within Oracle's Heritage Business.

The position plays a critical role in driving quality improvements, identifying process gaps, providing actionable insights, and partnering with stakeholders to enhance overall deal review accuracy and operational effectiveness.

Key Responsibilities

• Perform detailed quality audits of Customer Deal Desk transactions across License, Cloud, and Hardware businesses.

• Evaluate compliance with Oracle policies, approval matrices, contractual requirements, and operational procedures.

• Analyze audit findings, identify trends, root causes, and areas for process improvement.

• Prepare and present audit reports, quality metrics, and management dashboards to leadership teams.

• Collaborate with Deal Desk, Operations, Sales, Finance, Legal, and other cross-functional teams to address quality concerns and drive corrective actions.

• Conduct calibration sessions and provide guidance to ensure consistent application of quality standards.

• Support continuous improvement initiatives to strengthen controls, enhance efficiency, and improve customer experience.

• Extensive experience in Customer Deal Desk operations supporting License, Cloud, and Hardware businesses.

• Strong understanding of Oracle deal desk processes, deal structures, approvals, contracting, and compliance requirements.

• Proven experience in quality auditing, process reviews, risk identification, and operational governance.

• Demonstrated ability to analyze complex transactions and provide clear recommendations.

• Excellent communication, stakeholder management, and presentation skills.

• Advanced analytical and reporting capabilities.

• Subject Matter Expert (SME) knowledge of Customer Deal Desk processes is mandatory for this role.

Responsibilities

The Lead Specialist, Quality – Customer Deal Desk, Global SSC is responsible for conducting comprehensive quality audits across the Customer Deal Desk organization, ensuring adherence to established policies, procedures, compliance requirements, and operational excellence standards. This role supports all three Lines of Business (LOBs), including License, Cloud, and Hardware within Oracle's Heritage Business.

The position plays a critical role in driving quality improvements, identifying process gaps, providing actionable insights, and partnering with stakeholders to enhance overall deal review accuracy and operational effectiveness.

Key Responsibilities

• Perform detailed quality audits of Customer Deal Desk transactions across License, Cloud, and Hardware businesses.

• Evaluate compliance with Oracle policies, approval matrices, contractual requirements, and operational procedures.

• Analyze audit findings, identify trends, root causes, and areas for process improvement.

• Prepare and present audit reports, quality metrics, and management dashboards to leadership teams.

• Collaborate with Deal Desk, Operations, Sales, Finance, Legal, and other cross-functional teams to address quality concerns and drive corrective actions.

• Conduct calibration sessions and provide guidance to ensure consistent application of quality standards.

• Support continuous improvement initiatives to strengthen controls, enhance efficiency, and improve customer experience.

• Extensive experience in Customer Deal Desk operations supporting License, Cloud, and Hardware businesses.

• Strong understanding of Oracle deal desk processes, deal structures, approvals, contracting, and compliance requirements.

• Proven experience in quality auditing, process reviews, risk identification, and operational governance.

• Demonstrated ability to analyze complex transactions and provide clear recommendations.

• Excellent communication, stakeholder management, and presentation skills.

• Advanced analytical and reporting capabilities.

• Subject Matter Expert (SME) knowledge of Customer Deal Desk processes is mandatory for this role.

Work Timings

  • Flexible

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Oracle / OCI's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Oracle / OCI's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Oracle / OCI's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.