The posting
Job Description
In this role, the Senior Advanced Services Engineer will:
- Take ownership of the Oracle Health Millennium production application environment, ensuring application stability, reliability, and operational excellence.
- Manage complex customer relationships, collaborating with key stakeholders and influencing decisions to achieve successful technical and business outcomes.
- Develop and oversee the execution of customer domain strategies, including incident management, change control, and continuous improvement initiatives.
- Lead the investigation, troubleshooting, and resolution of complex production incidents, working closely with engineering, support, and cross-functional teams.
- Proactively identify, assess, and mitigate application, integration, and operational risks, serving as a senior technical escalation point.
- Provide technical leadership and domain expertise to internal teams and customer stakeholders, driving improvements in solution performance, integration, and stability.
Responsibilities
Key Responsibilities
- Production Application Management: Develop and execute customer domain strategies to maintain the health, stability, security, and reliability of the Oracle Health Millennium production environment.
- Incident Management & Troubleshooting: Investigate and resolve complex production incidents, perform root cause analysis, coordinate technical escalations, and drive timely resolution with relevant engineering and support teams.
- Proactive Monitoring & Stability: Analyze application performance, identify recurring issues and potential risks, and recommend preventive measures to improve system stability and operational efficiency.
- Change & Configuration Management: Oversee application changes, assess technical dependencies and potential impacts, and coordinate with cross-functional teams to ensure compatibility and minimise production disruption.
- Technical Expertise: Investigate, maintain, troubleshoot, and configure Oracle Health Millennium components, including Discern Rules, Operations Jobs, Olympus, Print Services, Clinical Reporting, and basic Cerner Command Language (CCL).
- Integration Management: Provide technical oversight and expertise across integrated Oracle Health solutions, ensuring compatibility, reliability, and effective issue resolution.
- Customer Engagement: Act as a trusted technical advisor to customers, lead technical discussions, communicate incident status and risks, and provide recommendations to improve application performance and reliability.
- Solution Configuration: Collaborate with customer and internal teams to evaluate workflow requirements, recommend appropriate application configurations, and support solution improvements.
- Cross-Functional Collaboration: Partner with engineering, product development, infrastructure, and support teams to investigate complex issues, implement sustainable fixes, and drive long-term improvements.
- Continuous Improvement: Identify opportunities to improve operational processes, technical documentation, knowledge sharing, and overall service delivery.
- Production Support: Participate in a 24/7 on-call support rotation as required, including critical incident response and on-site customer support when necessary.
Required Qualifications & Experience
- Minimum 6 years of experience in healthcare information technology, including implementation, production application support, or managed services.
- Strong hands-on experience with Oracle Health Millennium, including production troubleshooting, application configuration, and integration support.
- Experience supporting multiple Oracle Health Millennium solutions, modules, and integrated applications within complex production environments.
- Practical knowledge of Discern Rules, Operations Jobs, Olympus, Print Services, Clinical Reporting, and basic CCL, including investigation, maintenance, modification, and configuration.
- Demonstrated experience managing complex production incidents, troubleshooting application and integration issues, and coordinating resolution across technical teams.
- Strong analytical, problem-solving, stakeholder management, and communication skills.
- Ability to work independently, manage competing priorities, and maintain customer confidence during high-impact production incidents.
Preferred Qualifications
- Bachelor's or master's degree in Information Technology, Healthcare Information Technology, Computer Science, or a related field, or equivalent relevant professional experience.
- Experience working within an Oracle Health Support or Application Managed Services organization.
- Experience performing root cause analysis, problem management, change management, and production stability improvement initiatives.
- Demonstrated ability to engage with senior customer stakeholders and influence technical decisions.
- Excellent written, verbal, and presentation skills.
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
