Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 days ago

APAC Lead, CSM

Orca Security13 open roles

Where
India
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAPAC Lead, CSMOrca Security · India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Orca Security's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Orca Security postings stay open a median of 43 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 5 days ago

Orca Security median: 43 days open

The posting

Big Ideas. Real People.

At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod.

We're looking for driven and talented people like you to join our Customer Success team and our mission to change the future of cloud security. Ready to dive in and swim with our pod?

Highlights:

  • High-growth: Over the past seven years, we've consistently achieved milestones that take other companies a decade or more. During this time, we've significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
  • Disruptive innovation: Our founders saw that traditional security didn't work for the cloud, so they set out to carve a new path. We're relentless pioneers who invented agentless technology and continue to be one of the most comprehensive and innovative cloud security companies.
  • Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn backed by leading investors such as Capital G, ICONIQ, GGV, and SVCI.
  • Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with employees. Every employee has a place in shaping the future of our industry.

About the Role:

We are looking for an experienced and hands-on Customer Success Team Lead to lead and develop our Customer Success team in India while maintaining ownership of a portfolio of customers.

This is a player/coach role, balancing team leadership (70%) with direct customer engagement (30%). You will lead a team of three Customer Success Managers while personally managing approximately 30 accounts, driving customer adoption, retention, renewals, and growth. Reporting to the Global Director of Customer Success, you will play a key role in developing talent, driving team performance, and delivering exceptional customer experiences and business outcomes.

What You'll Do:

  • Lead, coach, and develop a team of Customer Success Managers, setting clear expectations, driving accountability, and supporting their professional growth through regular feedback, 1:1s, and enablement.
  • Manage your own portfolio of customers throughout the customer journey, building strong relationships with key stakeholders and executives while driving adoption, business value, retention, and expansion.
  • Develop and execute Customer Success Plans, lead QBRs and EBRs, and proactively identify customer risks and opportunities.
  • Own renewal forecasting and risk management across the team's portfolio, partnering with Sales on renewal execution, commercial strategy, and expansion opportunities.
  • Act as an escalation point for complex customer challenges, collaborating with Customer Success Engineers, Support, Product, Engineering, and Sales to ensure customer success.
  • Drive Customer Success best practices, processes, and playbooks, partnering with global leadership to improve team performance, operational efficiency, and customer engagement.

What You Bring:

  • 7+ years of experience in Customer Success, Account Management, or related customer-facing roles within enterprise SaaS, cybersecurity, or cloud technology.
  • 2+ years of experience leading, coaching, or managing Customer Success professionals, with proven experience balancing team leadership and direct customer ownership.
  • Strong understanding of customer retention, renewal management, revenue forecasting, and commercial account strategy.
  • Experience building executive relationships, leading strategic customer conversations, and managing complex escalations.
  • Knowledge of modern cloud infrastructure providers such as AWS, Microsoft Azure, and Google Cloud, and an understanding of cloud security challenges.
  • Experience with Salesforce and familiarity with AI-powered tools and workflow automation.
  • Excellent communication, interpersonal, and problem-solving skills, with the ability to influence stakeholders at all organizational levels.
  • Ability to thrive in a fast-paced, global environment, with a passion for developing people and driving customer success.
  • Bachelor's degree or equivalent work experience.
  • Willingness to travel up to 30%.

Why Orca?

At Orca Security, we're helping organizations secure their cloud environments through comprehensive visibility, actionable insights, and smarter risk prioritization.

As a Customer Success Team Lead in India, you'll play an important role in developing our Customer Success team, strengthening customer relationships, and driving retention and growth across the region.

You'll work with innovative technology, collaborate with talented teams around the world, and help organizations address some of today's most important cloud security challenges.

#LI-ORCA

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Orca Security's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Orca Security's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Orca Security's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.