The posting
Company Overview
ORCHARD GRAND COURT PTE LTD is a service apartment offering comfortable and quality living spaces with attentive guest services and well-maintained facilities.
Job Summary
Lead the Housekeeping Department to deliver excellent guest satisfaction through efficient operations, staff training, and interdepartmental coordination in a service apartment setting.
Responsibilities
- Deliver polite and effective guest interactions to achieve optimum guest satisfaction
- Manage and oversee smooth and efficient operations of the Housekeeping Department
- Coordinate and collaborate with all departments and employees to maintain a productive and positive work environment
- Respond promptly to guests' needs, queries, and complaints to ensure high-quality service delivery
- Provide hands-on training to housekeeping staff to enhance their skills and performance
- Maintain interior and exterior landscaping to uphold property standards
- Prepare and maintain records and reports as required by the Executive Housekeeper
- Ensure departmental operations comply with directives from the Executive Housekeeper and Management
- Communicate clearly and effectively with team members and utilize IT tools to support department functions



