Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 38 hours ago

Technical Support Specialist I

OSI Systems202 open roles

Where
Madhapur, Hyderabad, Telangana, India
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support Specialist IOSI Systems · Madhapur, Hyderabad, Telangana, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on OSI Systems's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. OSI Systems postings stay open a median of 6 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 38 hours ago

OSI Systems median: 6 days open

The posting

Overview

The L1 Technical Support Specialist provides front-line remote and telephonic technical assistance for critical security screening equipment, including baggage X-ray systems and trace detection products (e.g., ETD/BPI/RTT systems). This role focuses on basic L1 troubleshooting, customer/Field Engineer guidance, accurate part number identification using technical documentation, and efficient issue escalation to ensure maximum security checkpoint uptime.

Responsibilities

  1. Level 1 Technical Support & Basic Troubleshooting
  • Provide initial diagnostic and troubleshooting assistance over the phone and via remote access tools for baggage X-ray systems and Trace detection equipment.
  • Diagnose basic hardware, software, power, and mechanical issues, Password issues including:
  • X-Ray Systems: Conveyor belt jams, basic software crashes, power supply issues, image display artifacts, and operator interface errors.
  • Trace Detection Products: Basic sample inlet/calibrator errors, clearing standard system alarms, flow rate/gas line issues, and basic sensor/detector warnings.
  • Guide operators and Field Service Engineers (FSEs) through basic resolution steps, such as performing power cycles, running system self-tests, verifying cable connections, adjusting basic image settings, and clearing basic system jams.
  1. Part Identification & Schematic Lookup
  • Analyze technical manuals, exploded-view diagrams, schematics, and Bill of Materials (BOM) to accurately identify correct replacement part numbers for X-ray and Trace product lines.
  • Assist field personnel and customers with part identification to prevent order errors and minimize equipment downtime.
  1. Escalation & Documentation
  • Log and track all incoming incidents in the ticketing system (CRM), maintaining clear records of symptoms, basic steps taken, and diagnostic results.
  • Recognize when an issue exceeds L1 scope (e.g., complex generator failure, trace spectrometer calibration issues, deep network integration) and escalate promptly as per escalation matrix with complete case details.
  1. Customer Service & Compliance
  • Deliver clear, concise instructions to both technical (FSEs) and non-technical (checkpoint operators, airport security) personnel under high-pressure security environments.
  • Stay current on technical product updates, service bulletins, and basic regulatory requirements for checkpoint screening.

Technical Skills:

  • Product Familiarity: Basic understanding of X-ray imaging components (conveyors, generators, detectors) and Trace Detection technologies (ETD).
  • Part Lookup: Demonstrated ability to read technical diagrams, assembly drawings, and schematics to isolate correct part numbers.
  • Systems & Networking: Solid grasp of basic computer hardware, OS navigation, remote access tools, and fundamental networking concepts (IP addressing, connectivity).

Soft Skills:

  • Excellent verbal and written communication skills with a strong customer-first orientation.
  • Strong active listening skills to de-escalate urgent situations in critical operational environments.
  • High organizational skills and ability to manage multiple open support tickets effectively.

Working Conditions

  • This is a 5-day working role with 2 rotational offs.
  • Must be comfortable working in rotational shifts to support global operations.
  • Preference will be given to candidates who can align their schedules to cover key business hours in time zones like GMT and PST.

Qualifications

  • Education: Associate degree or vocational certification in Electronics, Electrical Engineering, Computer Science, or equivalent technical experience.
  • Experience: 3-4+ years of experience in technical support, helpdesk, or field service—preferably supporting security screening, medical imaging, or trace detection systems.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against OSI Systems's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on OSI Systems's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    OSI Systems's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.