Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 33 days ago

Application Support Engineer

osttrahcm19 open roles

Where
New York, NY, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowApplication Support Engineerosttrahcm · New York, NY, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on osttrahcm's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 33 days ago

The posting

About the Role: The team: OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to join our team in New York City. In this role, you will provide critical 2nd-line technical support for our core Trade Processing applications, which are hosted across on-premises, client-premises, and cloud environments. Reporting directly to the Regional Application Support Manager, you will work closely with a global team in a "Follow the Sun" model, ensuring system reliability, optimizing application health, and delivering exceptional service to our financial clients. Responsibilities and impact:

Technical Support & Resolution: Provide 2nd-line, client-facing technical support for issues escalated by 1st-line teams. Utilize strong investigative and problem-solving skills to diagnose and resolve complex issues efficiently.

Incident & System Monitoring: Proactively monitor system operations to detect anomalies. Initiate the incident management process by raising service outage tickets and driving swift resolutions.

Cross-Functional Collaboration: Work closely with the Development team for 3rd-line escalations, and coordinate with Product and Delivery teams to ensure support readiness for new software releases and enhancements.

Continuous Improvement: Lead initiatives focused on proactive application health monitoring, reporting automation, and operational efficiency.

Global Handover: Successfully manage the seamless handover of technical issues incoming from EMEA and outgoing to APAC.

What we’re looking for: Fundamental requirement:

Experience: 1-2 years of experience in an Application Support, Production Support, or a similar technical role (ideally within the Financial Services industry).

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical field (Master’s degree is a plus).

SDLC & JIRA: Strong understanding of the Software Development Life Cycle (SDLC) with proven experience analyzing, prioritizing, and raising development bugs in JIRA.

Technical Essentials: Fundamental knowledge of SQL and RDBMS, Strong understanding of Windows and Linux operating systems, basic knowledge of networking topology and fundamentals.

Process Knowledge: Solid understanding of Application Support frameworks and ITIL best practices.

Flexibility: Ability to participate in occasional weekend work on a rotational basis.

 Additional preferred requirements:

Scripting: Experience with scripting languages (preferably Python).

Monitoring Tools: Familiarity with tools like Grafana or Centreon.

Domain Expertise: Awareness of Derivatives products and Trade Processing workflows.

Certifications: CCNA or ITIL certifications are a strong advantage.

The location: New York, United States Right to work requirements:  This role is limited to persons with indefinite right to work in the United States. Compensation/benefits information: The anticipated base salary range for this position is $80,000 to $90,000. Final base salary for this role will be based on the individual’s geographic location, experience level, skill set, training, licenses and certifications.

Our Benefits: Global vision, local impact

At OSTTRA, our benefits philosophy offers a market-competitive package that reflects our position as an industry leader. We want to ensure you feel valued, secure, and empowered wherever you are in the world.

Our approach is built on three core pillars:

Global foundations: We provide a baseline of excellence across all our offices, focusing on comprehensive Health & Wellness, Financial Security, and Work-Life Balance. No matter your location, you are part of a culture that prioritizes your holistic well-being.

Locally tailored: We benchmark in each market to ensure our packages are genuinely competitive where you live and work.

Flexibility and growth: We empower you to work in a way that suits your life. This includes a hybrid working model, generous leave policies, and a commitment to your continuous professional development.

The Trust employee ownership plan Every employee at OSTTRA is an owner, and a member of The Trust, our employee ownership programme. Our distinct culture encourages colleagues to think and act like owners and raise the bar constantly. This plan reflects our belief that when we work together to build a stronger, more valuable organisation, then all colleagues should benefit from the value we create.   About OSTTRA   We build and operate the infrastructure that the world’s post-trade financial system runs on. Launched in 2021, we have unified more than 20 years of heritage and expertise from four industry leaders into a single, integrated business.   Today,we operate a trusted network that connects thousands of market participants to streamline end-to-end workflows, from trade capture through portfolio optimisation.We translate industry change into workable process, engineering an open, intelligent ecosystem that removes friction and reduces risk for the global markets.Our distinct ownership culture is underpinned by four behaviours: boldness, curiosity, accountability, and collaboration. In 2025 we were acquired by KKR, one of the world’s most successful private equity firms, and are on a journey of growth and impact.    Joining our team now is a unique opportunity - you will help to shape the next generation of post-trade, transform shared infrastructure into shared benefit, and accelerate your own career. Learn more at www.osttra.com.   Equal opportunity employer statement at OSTTRA We are committed to fostering a connected and engaged workplace where all colleagues have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasise fairness, transparency, and merit, ensuring that we attract and retain the best talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive and operate the infrastructure that the world’s post-trade financial system runs on

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against osttrahcm's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on osttrahcm's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    osttrahcm's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.