The posting
Job Title: Barista
Location: MCO
Compensation: $18.00
Reports to: Manager
Who We Are
On the Go has elevated the dining and retail experience for travelers by bringing together worldclass hospitality, award winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.
How We Do Business
How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.
Why This Job Is a Big Deal!
The OTG Barista will be responsible for crafting high-quality beverages, providing excellent customer service to OTG guests, and maintaining a clean and inviting atmosphere. You will work closely with customers to ensure their satisfaction and contribute to a positive team environment.
In This Role, You Will:
Follow OTG steps of service and standard operating procedures
Prepare coffee and beverages per OTG specifications
Provide hospitality and exceptional experiences to OTG guests
Walk guests through the OTG ordering and payment system, as needed
Provide suggestions based on guest preferences and/or dietary restrictions/allergies, reply to guest questions and concerns
Follow the OTG cash handling and cash register policies as needed
Maintain cleanliness in service stations
Participate in training sessions and team meetings as required
Obtain high level coffee and beverage knowledge to elevate the guest experience and skills
Sample coffee and tea offerings every shift to ensure quality and improve product knowledge
Restock and maintain food, beverage, and merchandise displays
Assist team members as needed
Inform MOD on guest complaints/feedback/inquiries
Inform leadership team of low inventory and equipment issues
Adhere to safety and food handling procedures
Adherence to local, state, and federal health and sanitation laws
Perform additional tasks requested by the OTG leadership team
Qualifications/Criteria:
Hospitable, customer service-oriented
Able to lift 35 lbs. in weight
Familiarity with espresso/coffee machines and kitchen equipment
Ability to be mobile and able to stand for extended periods, stoop, kneel, and crouch
Must be proficient with computers, processing payment information through the POS system
Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions
Equal Opportunity Employer
We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
