The posting
Job Title: Service Attendant
Location: MCO
Compensation: $16
Reports to: Manager
Who We Are
On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.
How We Do Business
How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.
Why This Job Is a Big Deal!
A Service Attendant plays a critical role to deliver the OTG guest experience by being our front line point of contact for our guests. A Service Attendant must possess strong interpersonal skills, coupled with a sunny disposition, and a positive outlook to deliver great food and exceptional service to our traveling guest.
Responsibility:
Delivery duties‐to restaurants and Gateholds. Starting at Juice Press.
Maintains a clean and orderly work environment by regular cleaning Gateholds and sanitizing all tables.
Maintain a positive environment for guest by greeting and welcoming entering our establishment, assisting with guests request, hosting and escorting guest to their tables
Assist in organizing and rolling silverware daily.
Organizes food items and stock appropriately for Starbucks, OTG restaurants and markets
Acts as liaison between FOH and BOH Team Members to ensure all Guest requests are accommodated
Ensure uniform and personal appearance are clean and professional
Qualifications:
Minimum 6 months experience in a similar position
Ability to work in a fast paced and somewhat stressful environment and maintain professional and positive demeanor.
Able to maintain and organize a small space and rotate and stock product according to FIFO
Strong organizational skills
Basic knowledge of sanitary guidelines
Basic knowledge of food and food preparation
Ability to communicate clearly and professionally with associates and customers
Ability to create a safe dining area for customers
Ability to operate all equipment necessary to perform the job
Physical ability to stand for extended periods
Physical ability to lift on occasion and up to 35 lbs.
Ability to read menus and ticket items
Ability to work varied hours/days, including nights, weekends, during inclement weather, and holidays as needed
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status or any other basis protected by law.
In this Role you will…
Promote an attitude of pride, cooperation, and success in the Unit
Accountable for the ordering process and overall unit budgets in the unit
Accountable for all cost and sales projections on a weekly basis
Ensure cost-effective and efficient staffing and adherence to labor budgets.
Accountable for unit scheduling managers as well as crewmembers
Provides leadership to the managers and crew members in the Unit
Accountable for establishing and maintaining high standards for food quality and customer service
Direct the managers and crewmembers to achieve company standards
Administrate and follows-up management and crewmember training
Assigns and defines areas of responsibility for the managers, establishing and setting deadlines.
Directs the team toward achieving the Unit's financial goals
Maintains a positive work environment for both the management team and staff
Provides a workplace free from hazards, following all safety policies set forth by the company.
Accountable for leading the recruitment of FOH staff
Accountable for knowing and understanding the crewmember handbook and CBA and communicating the OTG policies and procedures with consistency
Oversees CIBO Markets in assigned quadrants
Complete other tasks as assigned
Qualifications
Degree in hospitality or culinary field is preferred
Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts
1 – 3 years of retail experience (convenience store) a plus
Proficient knowledge of P&L budgeting and forecasting
Strong culinary background and fine dining experience are a plus
Commitment to service of customers, crew, co-workers, and management
Demonstrated dependability, personal drive, and leadership, ability to lead by example
High level of integrity, work ethic, passion, and commitment to OTG values
Ability to train, delegate, coach, and aid in the development of crewmembers
Excellent verbal and written communication skills
Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions
Equal Opportunity Employer
We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
